Key Holder

Vici Collection; Walnut Creek (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Employee discount

Job summary

VICI Collection is seeking a dedicated Key Holder to support the Store Management team and drive a standout customer experience at our Walnut Creek location. You will help achieve sales goals, manage opening/closing routines, and maintain an inviting sales floor.

The role requires a friendly, proactive attitude, strong communication, and the ability to work independently or with a team. Prior retail experience is preferred, with a focus on customer satisfaction and brand representation.

Qualifications

• High school diploma required.
• 1–3 years of retail experience preferred.
• Ability to read, write, speak and understand English fluently and professionally.

Responsibilities

• Meet personal and store sales goals by delivering outstanding customer service.
• Assist opening/closing duties, manage registers, and deposits.
• Keep the sales floor clean, organized, and aesthetically pleasing.
• Greet and help customers, build relationships for repeat business.
• Handle orders and returns; escalate concerns with urgency.
• Maintain product knowledge and inventory in NetSuite and store systems.
• Support inventory control, shipping, and labeling of orders.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

High school diploma

Tools

Windows OS

Mac OS

Microsoft Office

Google Suite

Slack

Office 365

Chrome/ browsers

Job description

Become Part of the VICI Team

VICI is a fashion destination for the modern woman, offering an on-trend assortment of women’s apparel, accessories, footwear, and handbags. Through weekly new arrivals, exclusive styles, influencer collaborations, and curated collections, we inspire our customers to express their personal style. Founded in 2012 as a small family-owned business, VICI has grown into a fashion brand with a strong online and social presence and an expanding retail footprint. From our Nashville retail store to the VICI Outlet in Fairfield, California, and our newest retail store in Walnut Creek, we continue to bring the VICI experience to more customers. At VICI, we value creativity, collaboration, and a shared commitment to delivering exceptional products and customer experiences as we continue to grow.

About the role

As the Key Holder is responsible for assisting the Store Management team in maximizing sales, providing exceptional shopping experience for the customer and managing the store in accordance with the company standards. This position represents the VICI brand by creating an exceptional customer experience that leaves a lasting impression and serves as backup to management on an as needed basis.

What you’ll do

• Meet personal and store sales goals by ensuring that each customer receives outstanding customer service.
• Supports and/or performs opening/closing duties on behalf of management (count and open/close registers, place daily deposit in safe, straighten/organize and restock salesfloor including backroom.
• Must ensure the building is secure when leaving (alarm set and locked doors).
• Ensure sales floor is clean, organized and aesthetically pleasing at all times
• Greets and helps customers while building relationships to ensure a great customer experience
• Handles all customer issues regarding orders and returns; escalates customer concerns with urgency
• Actively outreach to client base to strengthen relationship via email, phone call, and text messaging.
• Establish a returning client business by developing and maintaining long last relationships.
• Remain coachable and open to feedback to continuously develop in your role.
• Consistently checks emails and responds swiftly
• Receive product in NetSuite and make inventory adjustments
• Manage and maintain inventory as well as process shipment as needed
• Package, label, and ship any phone orders
• Maintain excellent knowledge of all company's products and department policies

Who we are looking for

• Comfortable working in a fast-paced, startup environment with the ability to take initiative and quickly adapt to change
• Demonstrates a high degree of personal and professional integrity
• Ability to prioritize work assignments and shift work efforts based on the needs of the department or business goals
• Strong customer service orientation; demonstrates a kind and gentle approach with customers
• Ability to work independently, be self-motivated and work effectively in a team environment
• Skilled at communicating clearlybothverballyandinwriting
• Excellent problem-solving skills; willingness to think out-of-the-box to resolve issues
• Demonstrated knowledge and proficiency with Windows (Word, Excel, Powerpoint), Mac and Google products and standard applications (Slack, Office365, Chrome, etc.)

Education and Experience

• High school diploma required
• 1-3 years prior experience in retail
• Ability to read, write, speak and understand the English language fluently, and communicate verbally and in writing at a professional level

Work Environment and Schedule

• Work in an indoor, temperature-controlled environment.
• Stand and walk for extended periods, with intermittent sitting.
• Regularly use office equipment, including computers, mice, keyboards, and printers.
• Occasionally lift or pull up to 30 pounds.
• This is a full-time position requiring 40 hours per week. The work schedule may include morning and afternoon shifts, evenings, and weekends, depending on business needs.

Your Wellbeing is Our Priority

At VICI, we believe in supporting our team through benefits that promote health, financial security, and work-life balance. Our benefits include:

• Health Benefits: Medical, dental, and vision insurance for eligible employees.
• 401(k) Retirement Plan: A retirement savings plan with company matching for eligible employees.
• Paid Time Off: Paid time off and sick time to support your personal needs and well-being.
• Employee Discount: Enjoy exclusive discounts on VICI merchandise.

Benefits and eligibility are subject to applicable plan terms and company policies.

$22 - $24 an hour

VICI offers competitive compensation based on a candidate’s experience, qualifications, skills, and the location of the position. Pay rates are established in accordance with applicable federal, state, and local wage laws and regulations.