Crew Member

moe; Southington (CT); On-site; USD 17,000 - 21,000; Full time

Job summary

Moe's is seeking team members in Southington, CT to provide friendly, fast service and accurate order entry. You will operate the POS, assist in food prep, and maintain a clean dining environment.

Ideal candidates show reliability, teamwork, and a positive attitude while following Moe's recipes and standards in a busy, guest-focused setting.

Qualifications

• Must be legally eligible to work in the United States.
• Age 18 or older.
• Experience in food service preferred but not required.
• Excellent interpersonal and guest-facing communication.
• Basic math skills for cash handling.
• Ability to work in a fast-paced environment.
• Willingness to follow Moe’s recipes and training materials.

Responsibilities

• Greet guests and take accurate orders.
• Enter orders into the POS system and handle payments.
• Prepare food to Moe's standards and ensure quality.
• Maintain cleanliness of front counter and dining areas.
• Upsell and make recommendations to guests.
• Assist with food prep and back-of-house tasks.
• Cross-train across restaurant stations.
• Handle guest complaints promptly and professionally.

Skills

Order accuracy

Menu knowledge

POS proficiency

Teamwork

Communication

Time management

Detail oriented

Guest service

Reliability

Tools

POS system

Job description

Purpose: Provide outstanding customer service to all guests while taking orders, food preparation, ensuring food quality with accuracy and energy, and maintaining cleanliness of the restaurant.Job Duties:Model, promote and display integrity for Savin Brands and Moe’s culture, Mission, Vision and ValuesEnsure all guests receive outstanding service by providing a friendly environment, acknowledging every guest with the infamous “Welcome to Moe’s; asking if they have visited Moe’s before and make all guests feel welcomeMaintains and delivers high quality product within Moe’s speed of service standardsUpsell and make recommendation to guests on a regular basisFollow all specifications, and procedures within Moe’s recipes and training materialsMaintain the front counter area, hot and cold food lines and back of the house in a sanitary, neat and orderly fashionResponsible for entering orders into POS system and taking cash and credit cards, makes change for guests and works with manager to handle, record and store cash correctlyMaintain the cleanliness of the restaurant including but not limited to beverage center, salsa bar, dining room, doors and windows and restroomsHandle guest complaints in a timely manner, inquiring about the quality of a guest’s dining experience, thanking guests and inviting them to return.Complete food preparation as required and according to Moe’s standardsCross train and assist with all aspects of the restaurantOther duties as assignedSkills for Success:Accuracy when entering orders into the Point of Service (POS) systemThorough knowledge of the menu itemsReliable, able to show up to work on time and for each scheduled shiftProactive with all work related tasksPositive attitude with guests and co-workers and has fun at workClear and friendly communicationUnderstanding of time managementAttention to detailCooperates with all team membersQualifications for Success:Must be legally eligible to work in the United States and able to provide appropriate documentation to complete the form I-9 within 3 days of employmentMust be 18 years of ageHave an acceptable criminal background checkExperience working in a food service environment preferred, but not requiredExcellent interpersonal communication skills and strong interest in Guest ServicesBasic math skills; able to make change accuratelyBasic computer knowledge including Point of Service (POS) experiencePhysical Requirements:Ability to communicate with Guests and all co-workersAbility to perform basic addition and subtractions and make correct changeAbility to process information through the POS register systemAbility to lift up to – 50-lb. boxes of productAbility to work in a warm environment (grills, fryer) and react to timersAbility to climb ladders and bend at the waist to clean equipmentAbility to use hands, arms, shoulders and back to build menu items for up to 6 hour periodsAbility to work around industrial-strength cleanersAbility to weigh and measure during prepping processAbility to stand for up to 6 hours without a breakAbility to operate the mixer required to prep specific recipes