Key Holder

Little Words Project LLC; Short Hills (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Monthly commission

Quarterly KPI bonus

Job summary

Little Words Project LLC in Short Hills, NJ is seeking a Key Holder to help lead the team and bring the brand story to life. You’ll support the Store Manager, guide guest interactions, and ensure a welcoming, inspiring space while helping guests pick the perfect bracelet and participate in bead-your-own experiences.

This role emphasizes teamwork, training Sales Associates, handling transactions, organizing events, and keeping the store visually appealing.

Qualifications

• 2+ years of retail or customer service experience.
• Strong communication and interpersonal skills.
• Passion for beading and styling.
• Able to work weekends and holidays.

Responsibilities

• Lead and motivate the team alongside the Store Manager & Assistant Store Manager.
• Open and close independently.
• Host and manage in-store beading appointments, events, and parties.
• Assist with planning in-store events and partner outreach.
• Monitor inventory levels, assist with backstock, and help with visual merchandising.
• Train and develop Sales Associates, sharing best practices to enhance guest connections.
• Introduce new products and personalize recommendations.
• Answer guest questions, assist with transactions, and handle in-store issues with positivity.
• Assist at the bead bar and fulfill custom orders.
• Support operations from inventory intake to clienteling and KPIs.

Skills

Customer service

Communication

Team leadership

Beading events

Job description

We’re looking for a Key Holder to help lead the way at our Short Hills Mall store! This role is perfect for someone who thrives in a team environment, loves engaging with guests, and is passionate about sharing Little Words Project’s mission. As a Key Holder, you’ll play a huge role in bringing our brand story to life—helping guests find the perfect bracelet, guiding them through our bead-your-own experience, and supporting the team to create a welcoming, inspiring space.

What you’ll do:

• Work alongside the Store Manager & Assistant Store Manager to inspire and motivate the team. You’ll help set the tone for amazing guest interactions!
• Open and close independently, ensuring everything runs smoothly.
• Host and manage in-store beading appointments, events, and parties, making every visit special.
• Help find partners to do events with, and assist with planning in-store events
• Monitor inventory levels, assist with backstock, and help with visual merchandising to keep our store looking and feeling its best.
• Help train and develop Sales Associates, sharing best practices to enhance guest connections.
• Introduce new products, personalize recommendations, and create moments that leave a lasting impression.
• Answer guest questions, assist with transactions, and handle any in-store issues with positivity and care.
• Assist at the bead bar, tie bracelets, and fulfill custom orders.
• From inventory intake to clienteling and KPIs, you’ll play an important role in keeping things running smoothly.

What You Bring to the Team:

• 2+ years of retail or customer service experience.
• Strong communication and interpersonal skills—you love connecting with guests and teammates!
• Passion for beading, styling, and even capturing fun content in-store.
• You stay cool under pressure and find solutions with a positive attitude.
• Ready to jump in, support the team, and help wherever needed.
• Able to work weekends and holidays.
• You believe in Little Words Project’s mission and are excited to spread kindness every day!

All in-store roles are eligible for monthly commission and quarterly KPI/Sales bonus.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Little Words Project’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.