Key Holder

Malley's Chocolate; Lakewood (OH); Presencial; USD 17 000 - 22 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Employee discounts

Flexible scheduling

Opportunities for advancement

Positive, team-focused work culture

Participation in recognition programs

Resumo da oferta

Malley’s Chocolates is seeking a part-time Keyholder to support store operations and deliver a positive customer experience. You will assist with opening and closing, enforce store policies, and help maintain a welcoming, well-organized environment that reflects Malley’s brand and product excellence.

The role emphasizes reliability, customer focus, and a willingness to take on additional responsibilities while growing retail experience within a supportive team.

Qualificações

• Retail or customer service experience preferred.
• Strong interpersonal and communication skills.
• Proactive, team-oriented attitude.
• Flexible hours including evenings, weekends, and holidays.
• Trustworthy with store keys and opening/closing responsibilities.

Responsabilidades

• Greet customers warmly and provide product knowledge.
• Create a welcoming and enjoyable shopping experience.
• Handle customer concerns professionally, working toward positive resolutions.
• Collaborate with team to maintain a friendly, supportive work environment.
• Help maintain store standards, cleanliness, and visual merchandising.
• Assist with opening and closing procedures and store security.
• Follow store procedures and uphold operational policies.

Conhecimentos

Customer service

Cash handling

Interpersonal skills

Teamwork

Reliability

Descrição da oferta de emprego

Position OverviewThe Part-Time Keyholder at Malley’s Chocolates is a critical support role within the store, helping to maintain a positive customer experience, uphold store standards, and lead by example. As a trusted team member with opening and closing responsibilities, the Keyholder assists store leadership in enforcing policies and procedures and ensuring the store operates smoothly during every shift. This role is ideal for someone who is reliable, customer-focused, and eager to take on additional responsibilities while growing their retail experience.Key ResponsibilitiesQuality of WorkCustomer and Team InteractionsGreet customers warmly and assist with enthusiasm and product knowledge.Create a welcoming and enjoyable shopping experience.Handle customer concerns professionally, working toward positive resolutions.Collaborate effectively with team members to maintain a friendly, supportive work environment.Store PresentationHelp maintain a clean, organized, and visually appealing store at all times.Restock shelves, straighten displays, and follow visual merchandising standards.Ensure store presentation reflects Malley’s brand and product excellence.Product Knowledge and ProceduresLearn and demonstrate a strong understanding of Malley’s products and current promotions.Provide informed recommendations and personalized service to customers.Follow all store procedures and uphold operational policies consistently.Support the Assistant and Store Manager in reinforcing policies and maintaining compliance among team members.Attendance and ReliabilityMaintain regular attendance and punctuality.Stay engaged and focused during scheduled shifts, bringing a positive and dependable attitude.Sales and PerformanceSales SkillsUse suggestive selling techniques to highlight featured products, seasonal specials, and Founders Favorites.Deliver personalized service that encourages additional purchases and return visits.Store Goals ContributionUnderstand how individual performance supports store success.Complete assigned tasks efficiently and accurately to help meet store objectives.Autonomy and InitiativeTake responsibility for assigned duties and complete them with minimal supervision.Seek out opportunities to support the team during busy times.Address minor issues independently and escalate when needed.Learn and assist with select manager-level responsibilities when appropriate (e.g., inventory checks, ordering, scheduling support).Assist with opening and closing the store, following checklists and securing the premises as directed by management.Adaptability and Continuous ImprovementEmbrace feedback and use it to improve performance.Stay open to learning new procedures, systems, and products.Adapt quickly to changes in store priorities, schedules, or customer needs.Participate actively in training sessions and apply new knowledge effectively.Teamwork and DependabilityContribute to a respectful, positive, and supportive team environment.Be reliable in both attendance and task completion.Help teammates as needed, especially during peak hours or special promotions.Show respect for store leadership and assist in enforcing store policies and procedures among peers.BenefitsEmployee discounts on all Malley’s ChocolatesFlexible schedulingOpportunities for advancement and skill developmentPositive, team-focused work cultureParticipation in company recognition programsQualificationsPrevious retail, customer service, or cash-handling experience preferred.Strong interpersonal and communication skills.A proactive, team-oriented attitude.Ability to work flexible hours, including evenings, weekends, and holidays.Trustworthy and responsible with store keys and opening/closing responsibilities.