Key Holder

Goodwill Industries Of Dallas Inc; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Goodwill Industries of Dallas Inc. is seeking a Key Holder to help ensure smooth store operations, security, and customer service excellence. You will assist in opening/closing, oversee daily activities, and support management in achieving business goals.

This role requires at least 1 year of retail experience, strong leadership, and the ability to handle cash and POS transactions. You will mentor teammates, maintain cleanliness, and promote a welcoming shopping environment.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of retail experience, preferably in a supervisory or leadership role.
• Experience handling cash transactions and operating a point-of-sale system.
• Strong leadership and communication skills.
• Ability to work flexible hours, including evenings and weekends.
• Proficiency in basic computer applications, including Microsoft Office Suite.

Responsibilities

• Open and close the store in accordance with company policies.
• Manage inventory, cash handling, and maintain accurate records.
• Provide exceptional customer service and resolve issues.
• Support management in achieving sales targets and store goals.
• Train and mentor team members to improve performance.
• Maintain store cleanliness and safety compliance.
• Collaborate with management to identify improvement opportunities.

Skills

Leadership

Customer service

Communication

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Job Purpose:- The Key Holder at Goodwill Industries of Dallas Inc. plays a crucial role in ensuring the smooth operation of the store by maintaining security, overseeing daily activities, and supporting management in achieving business goals. This position is responsible for opening and closing the store, safeguarding assets, and providing excellent customer service to promote a positive shopping experience.Key Responsibilities:- Open and close the store in accordance with company policies and procedures, ensuring the security and integrity of the premises.- Assist in managing store operations, including inventory control, cash handling, and maintaining accurate records.- Provide exceptional customer service by addressing inquiries, resolving issues, and fostering a welcoming environment for all patrons.- Support management in achieving sales targets and operational goals by executing strategic plans and initiatives.- Train, mentor, and guide team members to enhance their skills and performance, contributing to a productive work environment.- Monitor and maintain store cleanliness, organization, and compliance with safety standards.- Collaborate with management to identify opportunities for improvement and implement solutions to enhance store efficiency.- Uphold the values and mission of Goodwill Industries by promoting a culture of respect, integrity, and community engagement.Required Education:- High school diploma or equivalent.Required Experience:- Minimum of 1 year of retail experience, preferably in a supervisory or leadership role.- Experience in handling cash transactions and operating a point-of-sale system.- Previous experience in a customer service-oriented environment.Required Skills and Abilities:- Strong leadership skills with the ability to motivate and guide team members.- Excellent communication skills, both verbal and written, to effectively interact with customers and staff.- Ability to manage time effectively and prioritize tasks in a fast-paced environment.- Strong problem-solving skills with the ability to handle customer inquiries and resolve issues promptly.- Proficiency in basic computer applications, including Microsoft Office Suite.- Ability to work flexible hours, including evenings and weekends, as required by the business needs.