Shift Lead/Key Holder-Part Time

Nothing Bundt Cakes; Canton Charter Township (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

Nothing Bundt Cakes is seeking a Lead/Key Holder in Canton Charter Township, MI to create a warm guest experience and oversee boutique bakery operations. You will greet guests, educate on cake options, and drive sales with friendly, proactive service.

In this role, you will manage daily tasks, assist with decorations and packaging, and help maintain clean, organized displays while upholding NbC standards and holiday procedures.

Qualifications

• Must be 18 years of age or older.
• Previous shift leader experience at NbC bakery, restaurant or retail is a plus.
• Ability to stand for extended periods in a fast-paced environment.

Responsibilities

• Greet walk-in and phone guests with warmth and enthusiasm to determine interests and needs.
• Educate guests on NbC cake distinctions, sizes, flavors, pricing and promotions.
• Suggest additional merchandise like balloons, candles, and cards to complete celebrations.
• Process guest orders efficiently using the point-of-sale system and invite joining NbC Email Club.
• Maintain clean bakery presentation and replenish merchandise and display case.
• Assist in cake decorations, packaging supplies and assembling orders per guest specifications.
• Coordinate opening/closing tasks, including cash handling and securing the bakery.
• Co-facilitate opening/closing with cash drawer balance and deposits.
• Adhere to health and safety guidelines and NbC policies.

Skills

Guest service excellence

Interpersonal communication

Multitasking

Self-motivation

Tools

Toast POS

Job description

Position Summary:

The Nothing Bundt Cakes (NbC) – Lead/Key Holder creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions, maintains bakery operations and sells our delicious cakes. The Lead/Key Holder may be the first point of brand contact in our bakery and serves an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Lead/Key Holder embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Benefits:

• Flexible schedule

Accountabilities / Duties:

• When fulfilling the role of the Guest Service Representative, promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC SWEET Steps of Service to create a superior guest experience.


• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.


• Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.


• Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.


• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.


• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.


• Assists the Crafter in preparing cake decorations and packaging supplies as needed.


• Assembles cake and balloon orders according to guest specifications for the given celebration and follows NbC cake decorating and presentation standards with precision.


• Prioritizes workload according to schedule to ensure all orders are complete at the appropriate pick-up or delivery time, and crafts all orders for walk‑in guests.


• Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands.


• Effectively utilizes measuring instruments, commercial‑grade or handheld mixer and pastry bag to frost cakes.


• Prioritizes cake pre‑orders according to schedule and frosts cakes for walk‑in guest orders accordingly.


• Ensures an adequate supply of frosted cakes are available for guests in the bakery display case and helps maintain appropriate frosting and frosted cake par levels.


• Adheres to the proper packaging, labeling and storage of frosted cakes as well as product rotation standards, and helps maintain frosting and refrigeration logs.


• Co‑manages special‑order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.


• Manages minor issues that arise without the presence of the manager, area manager or operator/owner (including issues with guests, employees {non‑human resources related} and/or facility).


• Extensive NbC bakery holiday experience including an understanding of holiday processes and procedures. Ability to move between various positions during holiday operations.


• Ability to supervise and ensure all opening and closing tasks are completed (including securing the bakery through alarm activation and locking all doors).


• Co‑facilitates the opening and closing of the bakery, including cash‑drawer opening and/or closing, balancing and bank deposits.


• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.


• Maintains a consistent work attendance and punctuality record.

Weekend, opening & closing shifts are required.

Core Values and Competencies:

• Servants Heart


• Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.


• Keeps the good of the team or guest ahead of personal interests or gain.


• Displays humility and empathy in interactions with others.


• Spirit of a Champion


• Demonstrates pride in responsibilities, an intense drive and a passion to succeed.


• Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.


• Operates with a strong sense of urgency and adheres to NbC brand standards.


• Genuine Connections


• Projects warmth, enthusiasm and optimism that attracts others.


• Builds positive, productive relationships with all team members.


• Listens actively and communicates openly, clearly and respectfully.

Knowledge, Skills and Abilities:

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.


• Enjoys interacting with diverse people and excels at providing a superior guest experience.


• Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.


• Is diligent, organized and self‑motivated.


• Has the ability to understand and carry out oral and written instructions and request clarification when needed.


• Is comfortable with new technology and has the ability to operate the Toast point‑of‑sale system.


• Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.


• Has the capacity to stand for extended periods of time and work in a fast‑paced environment.

Education, Certifications and Work Experience Requirements:

• Applicants must be 18 years of age or older.


• While no formal education or work experience is required, previous experience as a shift leader at a NbC bakery, restaurant or retail store is a plus.

Work Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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