Key Accounts Specialist

Senergy Petroleum; Gilbert (AZ); On-site; USD 52,000 - 72,000; Full time

Job summary

Senergy Petroleum is seeking a Key Accounts Specialist based in the Gilbert, AZ area. The role focuses on driving customer retention and expanding market share in cardlock, lubricant, and wholesale divisions through regular calls and email interactions.

The position emphasizes quoting, processing orders, preparing proposals, and communicating product updates to customers to maximize value and loyalty.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Experience with CRM software and Microsoft Office is preferred.
• Bachelor's degree in business or related field preferred.

Responsibilities

• Interact with customers via telephone and email regularly.
• Foster relationships to improve retention and loyalty.
• Promote additional Senergy Petroleum products to increase share of wallet.
• Respond to quotes and process orders accurately and efficiently.
• Create proposals and collaborate with sales/marketing on value propositions.
• Proactively communicate product updates, promotions, and insights.
• Identify upsell and cross-sell opportunities and resolve issues promptly.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Self-motivated

Teamwork

Microsoft Office

CRM software

Education

High school diploma

Bachelor's degree (preferred)

Tools

CRM software

Microsoft Office

Job description

Job Summary

The Key Accounts Specialist is responsible for driving customer retention and increasing our market share within the cardlock, lubricant, and wholesale divisions of Senergy Petroleum. A primary focus of this role involves regular customer interaction through telephone calls and email communication, with the objective of promoting additional Senergy Petroleum products. The specialist will actively engage in various customer interfacing activities, such as providing quotes, processing orders, generating proposals, and effectively communicating relevant information to customers.

Duties and Responsibilities

• Initiate telephone calls and engage in email communication to interact with customers on a regular basis.
• Foster strong relationships with existing customers to enhance customer retention and loyalty.
• Actively promote additional Senergy Petroleum products to maximize the share of wallet.

Customer Interaction

• Initiate telephone calls and engage in email communication to interact with customers on a regular basis.
• Foster strong relationships with existing customers to enhance customer retention and loyalty.
• Actively promote additional Senergy Petroleum products to maximize the share of wallet.

Request for Quotes and Order Placement

• Respond promptly and accurately to customer inquiries regarding product quotes.
• Process customer orders efficiently and accurately, ensuring that accurate information is obtained and recorded.
• Collaborate with internal teams to ensure smooth order fulfillment and delivery.

Proposal Generation

• Create compelling proposals tailored to meet customer needs and enhance sales opportunities.
• Collaborate with sales and marketing teams to ensure accurate representation of Senergy Petroleum's value proposition and product benefits in proposals.

Proactive Communication

• Proactively communicate relevant information to customers, such as product updates, promotions, and industry insights.
• Identify opportunities to upsell or cross-sell additional Senergy Petroleum products to existing customers.
• Provide exceptional customer service by promptly responding to customer inquiries and resolving any issues or concerns.

Additional

• None

Supervision Of Others

• None

Work Environment

• Typically work is performed in an office setting.

Physical Demands

• Able to sit and stand for extended periods of time.
• Able to move about office setting to complete responsibilities.
• Able to move freely around work and customer sites.
• Able to climb stairs and ladders, kneel, bend, and stoop.
• Frequent use of phone, computer, and office equipment.
• Able to lift up to 25 lbs.

Travel

• Negligible

Knowledge, Skills, and Abilities

• High school diploma or equivalent.
• Excellent interpersonal and communication skills, both written and verbal.
• Strong organizational skills and the ability to multitask effectively.
• Proficient in Microsoft Office suite and CRM software.
• Demonstrated ability to build and maintain strong relationships with customers.
• Self-motivated and able to work both independently and as part of a team.

Preferred

• Bachelor's degree in business or related field is preferred.
• One (1) year managing customer relationships either consumer or B2B
• Experience in customer service, transportation, lubricants, fuel, or a related industry

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.