Key Accounts Representative

Kalmbach Feeds; Sandusky (OH); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Life Insurance

401K with company match

3 weeks PTO in first year

Disability insurance – Short-term and 

Medical Reimbursement Plan

Company condo in Fort Myers, FL

Competitive compensation

Job summary

Kalmbach Feeds is seeking a Customer Service Representative to handle order entry, tracking, and transportation coordination. The role requires at least 2 years in customer service or related fields and a readiness to work 7:00am–4:00pm or 8:00am–5:00pm with weekend email monitoring.

The candidate should be self-motivated and able to work independently while maintaining accuracy in order processing. Possession of strong communication skills and proficiency with Windows-based software, especially

Qualifications

• ,

Responsibilities

• Enter orders accurately and track from entry to delivery and payment
• Coordinate transportation with the transportation team for all orders
• Monitor and respond to customer inquiries and emails, including weekend coverage
• Provide professional and courteous customer service and maintain customer relationships

Skills

Verbal communication

Written communication

Analytical thinking

Attention to detail

Self-motivation

Tools

Excel

Windows-based software

Job description

About the Role: The Kalmbach Feeds Customer Service Representatives require an extremely perceptive person, who is capable of relating to individuals at all levels. As unique situations present themselves, the successful candidate must be sensitive to customer needs, corporate goals, team member goodwill, and the public image.

• You are happy to work 7:00am – 4:00pm or 8:00am – 5:00pm and an expectation of checking emails over the weekend.
• You have a minimum of 2-years in a customer service, retail, or related role.
• You are a dependable self-starter with the ability to work independently without constant direction or supervision.
• You will ensure orders are accurate input into the system; you track the order from order entry to delivery and through payment. You schedule transportation for some customers and work with the transportation team for all orders.
• You’re willing to commute to our corporate office located in Upper Sandusky, OH.

Who you are:

• Possess high energy level and the drive required to proactively execute Customer Service duties within a dynamic business environment
• Exhibit a strong analytical thinking ability
• Demonstrate exemplary verbal and written communication skills
• Thrive in fast pace, ever-changing environment
• Acquire a strong attention to detail and is well organized
• Proficient in Windows based software programs, especially Excel

About the Team:

At Kalmbach Feeds, our Customer Service team goes above and beyond to provide professional, knowledgeable, efficient, and honest service all while being respectful and building customer relationships. We understand the importance of keeping customers happy and stride to do this all while having fun and being positive! Our team believes in the value of the Golden Rule and insures each interaction with a customer leaves them feeling appreciated. This department determines the reputation of our company and continues to incorporate our company’s mission.

About the Company:

Kalmbach Feeds offers the highest quality nutritional products for livestock, poultry, and companion animals. The company was founded in 1963 by Milton and Ruth Kalmbach with a vision to develop the finest products, providing customers with the best possible nutritional value. The Kalmbach family’s traditional core values have served as the compass for consistent success for over five decades, and the company has become the regional leader within the animal nutrition industry.

Kalmbach Feeds enjoys an excellent reputation for quality and integrity within the animal nutrition industry and is comprised of smart self-starters who are driven to serve customers. Our experienced, talented team utilizes cutting-edge technology and proprietary processes to deliver safe, innovative products. Our stringent ingredient testing, computer automated systems, patented technologies, dedicated manufacturing facilities, and in-house nutrition specialists guarantee it.

• Medical, Dental, and Life Insurance plans
• Competitive compensation
• 401K with company match
• 3 weeks paid time off in first year
• Short-term and Long-term Disability
• Medical Reimbursement Plan
• Access to company condo in Fort Myers, FL

Kalmbach Feeds is an Equal Opportunity Employer. Each applicant for employment is considered solely based on job qualifications, without regard to race, color, religion, sex, age, disability, national origin, veteran status, or any other classification protected by law.

The information in your resume and application, including employment history, educational history and references, are subject to verification.

Pre-employment drug screen (hair and urine), physical, and criminal background check required.

Only qualified candidates will be contacted.