Key Accounts Manager

Sonaca North America; Saint Charles (MO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) plan

Competitive wages

Paid holidays

Paid time off

Insurance: medical, dental, vision

Disability coverage

Employee assistance program

Wellness program

Tuition assistance

Job summary

Sonaca North America is seeking a Key Accounts Manager to oversee relationships with major customers and steer projects from development through execution. The role requires collaboration with Estimating, Contracts, Engineering, Operations, and Supply Chain to ensure profitable, on-time program delivery.

The position emphasizes contract compliance, customer communications, and continuous improvement, with responsibilities spanning forecasting, negotiation, and coordination across multiple

Qualifications

• Bachelor’s degree in Engineering or Business Management or equivalent.
• Minimum 2 years of aerospace industry experience in customer service, program/project management, or production management.
• Proficiency with Microsoft Office and familiarity with MRP systems and production scheduling.

Responsibilities

• Manage relationships with key customers and drive profitability of contracts.
• Ensure compliance with contractual requirements and monitor project performance.
• Prepare monthly progress updates and client presentations.
• Coordinate with Estimating, Contracts, Engineering, Operations, and Supply Chain across programs.
• Lead a team of contract administrators and seek process improvements.

Skills

Customer relationship management

Communication

Project management

Team collaboration

Microsoft Office

Education

Bachelor's degree in Engineering or Business Management

Tools

Gantt charts

MRP systems

Production scheduling

Job description

Sonaca North America is driven by a passion for innovation and a commitment to excellence. As a leading provider of aerospace and defense solutions, we are dedicated to making air and space travel safe and sustainable. We have 10 locations across North America and our engineering expertise and operational excellence set us apart from the competition.

Since the beginning in 1948, we have a proven track record of delivering high-quality products and services that are reliable, safe, and efficient. Our team of experts is dedicated to staying ahead of the curve in the aerospace and defense industry, utilizing the latest technologies and processes to ensure that we deliver the best possible solutions to our customers.

Position Summary

We are currently seeking a Key Accounts Manager. This position will manage the overall relationship with key customers and be responsible for all aspects of our business from business development through program execution. This position requires working in close integration with multiple organizations, both part of the team and outside the team. These typically include: Estimating, Contracts, Engineering, Operations, Supply Chain Management, Major Subcontractors, Quality and Finance. While performing all duties and responsibilities, the Manager will at all times, model Sonaca North America values and principles and act in a manner consistent with the Sonaca North America Code of Business Conduct and Ethics.

Essential Job Responsibilities

• Report on and drive profitability of existing contracts.
• Ensure compliance with contractual requirements.
• Monitor and maintain profitable contracts at assigned accounts in line with company strategy
• Develop and ensure good relationships at various Customers organizational levels, both Commercial and Technical
• Propose, get approval, and achieve yearly objectives (revenues, EBITDA, performance, etc.)
• Prepare and present monthly updates to report progress with respect to yearly objectives
• Prepare and deliver presentations to the client, having researched their business and requirements to satisfy both internal and external cadence.
• Work as part of a team and closely with other departments within the organization to drive performance in quality, schedule, and profitability.
• Manage a team within the commercial organization of Contract administrator(s)
• Adopt a lean approach to support the commercial organization looking for ways to drive efficiency.
• Prepare complete New Product Introduction Kick Offs to support start of programs.
• Complete forecasting of customer sales and support of the SIOPs process.
• Control and manage changes and project risks on a continuous and pro-active basis
• Ensure the preparation of claims and assertions going to customer and support negotiations
• Balance Company and Customer needs across all project activities
• Frequent interface with plant General Managers and COE’s to understand performance on all programs.
• Serve as primary contact with the customer for coordination of requirements and project performance reporting.
• Ensure that complete customer requirements are provided to Engineering, Operations, Supply Chain and Quality and that all activities support project needs.
• Recommend and develop solutions to complex problems to achieve program requirements
• Assist with special projects and participate on process improvement teams as requested
• Assist in proposal development

Education And Experiences

• Bachelor’s Degree in Engineering or Business Management or the equivalent combination of education, training, and experience.
• Minimum 2 years of experience in the aerospace industry as a Customer Service Representative, Program Manager, Project Manager, Lead Engineer or Production Manager.
• Experience with Project Management tools such as Gantt charts, project scheduling and staffing plans. Experience in multiple disciplines is a plus. Familiarity with manufacturing of complex assemblies.
• Proficiency in Microsoft Office. Familiarity with MRP systems and other production scheduling methods required. Ability to quickly learn new and complex systems. Ability to utilize various team management tools.
• Ability to work in a dynamic environment with multiple priorities and shifting time requirements. Must be able to promote a participative, team-oriented environment, working with customers (both internal and external), all employees, vendors, and others in a professional and respectful manner. Demonstrate attention to detail. Ability to manage time effectively.
• Must model desired employee and leadership behaviors. Adept to managing change. Ability to set and meet goals. Effectively delegate to meet departmental and company objectives. Ability to identify and develop talent. Ability to give and receive feedback well. Must possess proven ability to successfully facilitate change.
• Excellent communication skills and be able to communicate clearly and professionally, both orally and in writing.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical materials, and governmental regulations. Ability to write reports, business correspondence, work instructions and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, employees, and vendors.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with several abstract and concrete variables. Ability to compile and present data in a format that facilitates information sharing and decision making.
• Ability to facilitate team improvement activities spanning multiple processes with diverse teams in various geographical areas.

WHY CHOOSE SONACA NORTH AMERICA?

We take care of our people.

• 401(k) retirement savings plan with a percentage company-match contribution
• Competitive wages
• Paid holidays
• Paid time off
• Medical, dental, vision, life, and accidental insurance
• Short-term disability
• Long-term disability
• Employee assistance plan — for access to counseling, consulting, and other community resources
• Wellness program
• Tuition assistance
• Subject to eligibility, terms, and conditions

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees of the Company are employed on an “at will” basis and may be terminated at any time.

Sonaca North America is an equal employment opportunity employer. Consistent with applicable law, Sonaca North America provides access and opportunities to those with disabilities. This includes providing reasonable accommodation to individuals with disabilities and disabled veterans who seek to access the company’s online application system. If an applicant is unable to fully access the online application system, Sonaca North America will provide a reasonable accommodation. Applicants with disabilities may contact us at 636-916-2400 for assistance accessing the on-line application system. Callers should have a detailed description of the requested accommodation, their name and preferred method of contact ready for Sonaca North America‘s Human Resources Department. Sonaca North America will make every effort to respond within two (2) business days. This phone number is not for the general submission of application materials.

Sonaca North America is an E-Verify Employer.

Sonaca North America is an Equal Employment Opportunity/Disability/Veterans Employer