Key Accounts Manager

Sonaca Group; Saint Charles (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Sonaca North America, located in Saint Charles, MO, seeks a Key Accounts Manager to oversee strategic customer relationships and drive program execution. You will collaborate with Estimating, Contracts, Engineering, Operations, Supply Chain, and Finance to ensure contract success and profitability.

The role requires a strong customer focus, excellent communication, and the ability to manage multiple priorities in a dynamic aerospace environment.

Qualifications

• Bachelor’s Degree in Engineering or Business Management or equivalent.
• Minimum 2 years aerospace experience in roles like Customer Service Representative, Program/Project Manager, Lead Engineer or Production Manager.
• Proficiency in Microsoft Office; familiarity with MRP systems and production scheduling.

Responsibilities

• Report on and drive profitability of existing contracts.
• Ensure compliance with contractual requirements and monitor profitable contracts.
• Develop and maintain relationships at various customer levels and drive program performance.
• Prepare monthly updates and client presentations; coordinate with cross-functional teams.

Skills

Excellent communication skills

Leadership

Multitasking

Education

Bachelor’s Degree in Engineering or Business Management

Tools

MS Office

MRP systems

Gantt charts

Job description

## Key Accounts ManagerApplylocations: St. Charles, MO (Corporate)time type: Full timeposted on: Posted 2 Days Agojob requisition id: R0013753**WHO ARE WE** Sonaca North America is driven by a passion for innovation and a commitment to excellence. As a leading provider of aerospace and defense solutions, we are dedicated to making air and space travel safe and sustainable. We have 10 locations across North America and our engineering expertise and operational excellence set us apart from the competition.Since the beginning in 1948, we have a proven track record of delivering high-quality products and services that are reliable, safe, and efficient. Our team of experts is dedicated to staying ahead of the curve in the aerospace and defense industry, utilizing the latest technologies and processes to ensure that we deliver the best possible solutions to our customers.**POSITION SUMMARY**We are currently seeking a **Key Accounts Manager**. This position will manage the overall relationship with key customers and be responsible for all aspects of our business from business development through program execution. This position requires working in close integration with multiple organizations, both part of the team and outside the team. These typically include: Estimating, Contracts, Engineering, Operations, Supply Chain Management, Major Subcontractors, Quality and Finance. While performing all duties and responsibilities, the Manager will at all times, model Sonaca North America values and principles and act in a manner consistent with the Sonaca North America Code of Business Conduct and Ethics.**ESSENTIAL JOB RESPONSIBILITIES*** Report on and drive profitability of existing contracts.* Ensure compliance with contractual requirements.* Monitor and maintain profitable contracts at assigned accounts in line with company strategy* Develop and ensure good relationships at various Customers organizational levels, both Commercial and Technical* Propose, get approval, and achieve yearly objectives (revenues, EBITDA, performance, etc.)* Prepare and present monthly updates to report progress with respect to yearly objectives* Prepare and deliver presentations to the client, having researched their business and requirements to satisfy both internal and external cadence.* Work as part of a team and closely with other departments within the organization to drive performance in quality, schedule, and profitability.* Manage a team within the commercial organization of Contract administrator(s)* Adopt a lean approach to support the commercial organization looking for ways to drive efficiency.* Prepare complete New Product Introduction Kick Offs to support start of programs.* Complete forecasting of customer sales and support of the SIOPs process.* Control and manage changes and project risks on a continuous and pro-active basis* Ensure the preparation of claims and assertions going to customer and support negotiations* Balance Company and Customer needs across all project activities* Frequent interface with plant General Managers and COE’s to understand performance on all programs.* Serve as primary contact with the customer for coordination of requirements and project performance reporting.* Ensure that complete customer requirements are provided to Engineering, Operations, Supply Chain and Quality and that all activities support project needs.* Recommend and develop solutions to complex problems to achieve program requirements* Assist with special projects and participate on process improvement teams as requested* Assist in proposal development**EDUCATION AND EXPERIENCES*** Bachelor’s Degree in Engineering or Business Management or the equivalent combination of education, training, and experience.* Minimum 2 years of experience in the aerospace industry as a Customer Service Representative, Program Manager, Project Manager, Lead Engineer or Production Manager.* Experience with Project Management tools such as Gantt charts, project scheduling and staffing plans. Experience in multiple disciplines is a plus. Familiarity with manufacturing of complex assemblies.* Proficiency in Microsoft Office. Familiarity with MRP systems and other production scheduling methods required. Ability to quickly learn new and complex systems. Ability to utilize various team management tools.* Ability to work in a dynamic environment with multiple priorities and shifting time requirements. Must be able to promote a participative, team-oriented environment, working with customers (both internal and external), all employees, vendors, and others in a professional and respectful manner. Demonstrate attention to detail. Ability to manage time effectively.* Must model desired employee and leadership behaviors. Adept to managing change. Ability to set and meet goals. Effectively delegate to meet departmental and company objectives. Ability to identify and develop talent. Ability to give and receive feedback well. Must possess proven ability to successfully facilitate change.* Excellent communication skills and be able to communicate clearly and professionally, both orally and in writing.* Ability to read, analyze and interpret general business periodicals, professional journals, technical materials, and governmental regulations. Ability to write reports, business correspondence, work instructions and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, employees, and vendors.* Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with several abstract and concrete variables. Ability to compile and present data in a format that facilitates information sharing and decision making.* Ability to facilitate team improvement activities spanning multiple processes with diverse teams in various geographical areas.**WHY CHOOSE SONACA NORTH AMERICA?**We take care of our people.* 401(k) retirement savings plan with a percentage company-match contribution* Competitive wages* Paid holidays* Paid time off* Medical, dental, vision, life, and accidental insurance* Short-term disability* Long-term disability* Employee assistance plan — for access to counseling, consulting, and other community resources* Wellness program* Tuition assistance* Subject to eligibility, terms, and conditionsThis job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees of the Company are employed on an “at will” basis and may be terminated at any time.