Key Account Success & Product Launch Manager

Sauder; Northern (KY); Hybrid; USD 57,000 - 76,000; Full time

Benefits offered by this job

401(k)

Health savings account

Tuition reimbursement

Furniture discounts

Free counseling

3 weeks vacation

Job summary

Sauder Family Companies, a multi-brand furniture manufacturer, is seeking a Customer Success Project Manager to lead the Walmart key account. You will drive account strategy, manage cross-functional product initiatives, and execute launches with Sales, Merchants and internal teams.

You will build strong relationships, coordinate pricing, item setup, reporting, and post-launch performance while identifying opportunities and risks.

Qualifications

• Bachelor’s degree in Business or related field required.
• Three or more years of experience in sales, account management, or project management.
• Experience with large retail customers preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead day-to-day internal business lead for the Walmart account, building relationships with managers, merchants and stakeholders.
• Collaborate with National Accounts Manager or Sales Director to execute customer strategies for sales and growth.
• Organize external meetings and travel to the customer when necessary.
• Coordinate pricing, item setup, reporting, customer maintenance and business reviews.
• Drive new product development from concept through launch and post-launch evaluation.
• Lead cross-functional teams for aligned execution of initiatives.
• Identify opportunities and risks and drive actions to resolution.
• Analyze sales, pricing, margin, inventory, and product performance data to support decisions.
• Manage customer forecast model with internal and customer demand planning teams.
• Ensure alignment between customer objectives and internal execution.

Skills

Communication skills

Attention to detail

Proactive mindset

Customer relationship management

Analytical capability

Problem solving

Cross-functional collaboration

Data interpretation

Education

Bachelor's Degree in Business

Tools

Microsoft Office

CRM systems

Reporting systems

Job description

Sauder Family Companies, a multi-brand furniture manufacturer, is seeking a Customer Success Project Manager to lead the Walmart key account. You will drive account strategy, manage cross-functional product initiatives, and execute launches with Sales, Merchants and internal teams.

You will build strong relationships, coordinate pricing, item setup, reporting, and post-launch performance while identifying opportunities and risks.