Customer Success Project Manager

Sauder; Northern (KY); Hybrid; USD 57,000 - 76,000; Full time

Benefits offered by this job

401(k)

Health savings account

Tuition reimbursement

Furniture discounts

Free counseling

3 weeks vacation

Job summary

Sauder Family Companies, a multi-brand furniture manufacturer, is seeking a Customer Success Project Manager to lead the Walmart key account. You will drive account strategy, manage cross-functional product initiatives, and execute launches with Sales, Merchants and internal teams.

You will build strong relationships, coordinate pricing, item setup, reporting, and post-launch performance while identifying opportunities and risks.

Qualifications

• Bachelor’s degree in Business or related field required.
• Three or more years of experience in sales, account management, or project management.
• Experience with large retail customers preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead day-to-day internal business lead for the Walmart account, building relationships with managers, merchants and stakeholders.
• Collaborate with National Accounts Manager or Sales Director to execute customer strategies for sales and growth.
• Organize external meetings and travel to the customer when necessary.
• Coordinate pricing, item setup, reporting, customer maintenance and business reviews.
• Drive new product development from concept through launch and post-launch evaluation.
• Lead cross-functional teams for aligned execution of initiatives.
• Identify opportunities and risks and drive actions to resolution.
• Analyze sales, pricing, margin, inventory, and product performance data to support decisions.
• Manage customer forecast model with internal and customer demand planning teams.
• Ensure alignment between customer objectives and internal execution.

Skills

Communication skills

Attention to detail

Proactive mindset

Customer relationship management

Analytical capability

Problem solving

Cross-functional collaboration

Data interpretation

Education

Bachelor's Degree in Business

Tools

Microsoft Office

CRM systems

Reporting systems

Job description

Posted Tuesday, August 18, 2026 at 4:00 AM

Sauder Family Companies is a family-owned group of manufacturing businesses headquartered in Archbold, Ohio. Across Sauder Woodworking, Sauder Building Products ,andSauder Manufacturing , we design, manufacture, and market furniture, cabinetry, closets, and specialized commercial furnishings that serve customers throughout North America. With a legacy spanning more than 90 years, we are united by a commitment to craftsmanship, innovation, customer service, and creating opportunities for our team members and communities.

The Customer Success Project Manager is a customer-focused role responsible for supporting and advancing a key account, Walmart, through account leadership, product development, and cross-functional execution. This role works closely with the Sales Manager, Merchant, and internal and external teams to effectively manage the account, including internal functions, customer needs, item execution, product launches, and post-launch performance.

KEY RESPONSIBILITIES

• Serve as the primary day-to-dayinternalbusiness lead for the key account, build strong relationships withManager, Merchants,and key stakeholders.
• Partner with theNational AccountsManageror Sales Directorto execute customer strategiestoachieve sales, profitability, and growth objectives.
• Organize and manage external meetings with customer. Will require both virtual meetings and travel to customer when necessary.
• Anticipate customer and business needs, coordinate account activities, and ensure timely execution of pricing, item setup, reporting, customer maintenance, and business review deliverables.
• Drive new product development initiatives from concept through launch and post-launch evaluation.
• Lead cross-functional teams to ensure alignment and successful execution of customer and product initiatives.
• Proactively identify opportunities and risks, and drive actions to resolution.
• Analyze sales, pricing, margin, inventory, and product performance data to support business decisions and recommendations.
• Manage customer forecast model, working with internal and customer demand planning teams.
• Ensure alignment between customer's objectives and internal execution from project initiation through completion.

QUALIFICATIONS

• Exceptional attention to detail, accuracy, organization, follow-through, and accountability.
• Strong written, verbal, presentation, and customer-facing communication skills.
• Proactive mindset with the ability to anticipate needs, identify issues, and action next steps without prompting.
• Strong customer relationship management, business acumen, analytical capability, and problem-solving skills.
• Ability to influence without direct authority and collaborate effectively across cross-functional teams.
• Ability to interpret sales, pricing, margin, inventory, and product performance data to support recommendations.
• Proficiency with Microsoft Office applications and ability to learnadditionalcustomer and reporting systems.

Education & Experience

• Bachelor’s Degree in Business or related field preferred.
• Three or more years of experience in sales, account management, productorproject management, customer business management, or related business functions.
• Experience working with large retail customers preferred.
• Demonstrated success managing multiple priorities, deadlines, customer needs, and cross-functional stakeholders in a fast-paced environment.

PAY SUMMARY

Expected offer range: $57,000-$76,000/year. The actual salary will be based on factors such as location, relevant experience, and skills.The Max salary listed is not the top of the salary band.

Sauder is a family company, so we believe in a healthy work-life balance for our employees. We want employees to know their time here is more than just a job--they can build a life-long career at Sauder. We have a culture of continuous improvement and internal advancement. We provide 3 weeks of vacation and a full benefit package beginning at 30 days.

Other perks include 401(k), a company-funded health savings account, free counseling, furniture discounts, and tuition reimbursement.

Equal Opportunity/Affirmative Action Employer M/F/Disabled/Veteran