Key Account Specialist - Waudena

Wausau Supply Company; Schofield (WI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

3 weeks paid vacation within 1st year

9 paid holidays

100% Employee Owned

Employee Stock Ownership Program

401K Retirement Fund

Health, Dental, Vision, Short Term/ LT

Employee Assistance Program

Opportunity for advancement

Training and development

Employee Material Purchase Program

Job summary

Wausau Supply Company in Schofield, WI seeks a Key Account Specialist to support and grow key accounts, service vendors, and coordinate with regional sales to defend and expand business. You will develop relationships with decision-makers across high-value customers and drive a superior customer experience.

The role requires strong communication, organizational, and market insight skills with a proactive approach to sales and service. Travel and CRM proficiency are essential.

Qualifications

• Above average verbal and written communication skills.
• Above average organizational skills and the ability to manage many contacts, accounts, channels, and markets.
• Strong people skills to develop and sustain relationships for advanced sales.
• Be able to glean and share market information.
• Follow up with leads for key accounts or vendors.
• Independent decision making and initiative.
• Willingness to accept coaching and feedback.
• Above average cooperation, empathy and patience.
• Knowledge of the building materials industry.

Responsibilities

• Be available to take routed inbound calls from key accounts.
• Quote, organize, and process orders for large projects.
• Leverage customer service to pursue sales targets and promotions.
• Maintain and grow products and services for key accounts and vendors.
• Provide product knowledge training to stay current with changes.
• Collaborate with Outside Sales to identify cross-selling opportunities.
• Travel to call on key accounts as required.
• Update management on market conditions and customer needs.
• Maintain CRM records to close opportunities.

Skills

Verbal communication

Written communication

People skills

CRM

Market insight sharing

Education

High School Diploma

Typing skills

3 years building material distribution experience

Tools

CRM system

Job description

WHO WE ARE

Founded in 1947 and headquartered in Schofield, Wisconsin, Wausau Supply Company has a history of providing top-quality building materials to authorized retailers across the United States. As a proud 100% employee-owned company, we are dedicated to not only serving our customers but also ensuring that our employees have a direct stake in our success. We distribute building materials from the industry’s leading manufacturers to authorized retailers from the western Rocky Mountains to the east coast. In addition to our distribution capabilities, Wausau Supply Company is known for its high-quality manufactured brands, including Diamond Kote Siding System, Waudena, ChamClad and Taylor Entrance Systems. These brands reflect our commitment to innovation, safety, service and integrity. Our territory continues to expand as we continuously strive to meet the demands of our customers with nineteen distribution centers and five fabrication and finishing facilities across the United States.

Brief Description

WHO WE ARE

Founded in 1947 and headquartered in Schofield, Wisconsin, Wausau Supply Company has a history of providing top-quality building materials to authorized retailers across the United States. As a proud 100% employee-owned company, we are dedicated to not only serving our customers but also ensuring that our employees have a direct stake in our success. We distribute building materials from the industry’s leading manufacturers to authorized retailers from the western Rocky Mountains to the east coast. In addition to our distribution capabilities, Wausau Supply Company is known for its high-quality manufactured brands, including Diamond Kote Siding System, Waudena, ChamClad and Taylor Entrance Systems. These brands reflect our commitment to innovation, safety, service and integrity. Our territory continues to expand as we continuously strive to meet the demands of our customers with nineteen distribution centers and five fabrication and finishing facilities across the United States.

At Wausau Supply Company, we are driven by a passion for excellence and a dedication to service, ensuring that we remain a trusted partner in the building materials industry for generations to come.

BENEFITS We Offer

• 3 weeks paid vacation within 1st year
• 9 paid holidays
• 100% Employee Owned
• Employee Stock Ownership Program

~Employer funded with an average retirement contribution of up to $4 per hour

• 401K Retirement Fund - Additional opportunity for employee to contribute
• Health, Dental, Vision, Short Term/ Long Term Disability
• Employee Assistance Program
• Opportunity for advancement
• Training and development
• Employee Material Purchase Program

What This Role Will Be Doing

A Key Account Specialist will be responsible for supporting and growing existing business relationships and gaining market share with key accounts for Wausau Supply Co (WSC). A Key Account Specialist will guide and service key accounts and vendors to Wausau Supply and ensure those customers have an unmatched industry experience. They will also work with the Regional Sales team of these key accounts to develop the appropriate action that is needed to defend existing business as well as gain new business. A Key Account Specialist will need to develop relationships with key personnel at all levels of these high value customers.

Duties To Include (not Limited To)

• Be available to take routed inbound calls from key accounts
• Help quote, organize, and order entry with large projects
• Leverage outstanding Customer Service to pursue sales targets and promotions with ethical professionalism
• Contribute strategically to the maintaining and growing of products and services for key accounts and vendors
• Accountable for ongoing product knowledge training to keep current with product changes
• Collaborate with the Outside Sales Team to identify and leverage cross-selling opportunities for key accounts
• Travel in the field calling on key accounts as required
• Communicate regularly with management to include: market conditions, customer needs, and service issues
• Maintain appropriate CRM records to help organize and close opportunities for key accounts

A Key Account Specialist Will Possess And Demonstrate

• Above average verbal and written communication skills
• Above average organizational skills and the ability to manage many contacts, accounts, channels, and markets
• Strong people skills in order to developing and sustaining relationships that would result in advanced sales of our key product lines
• Be able to glean and share market information
• Follow up with any leads given regarding their key accounts or vendors
• Independent decision making skills and initiative
• Willingness to accept coaching, criticism, and the ideas of others
• Above average cooperation skills to include empathy and patience
• High level working knowledge of the building material industry
• Display professional behavior to all internal and external contacts in conjunction with policies and procedures as outlined in the employee handbook

Education / Experience

• High School Diploma
• Proficiency in typing skills
• Minimum 3 years of experience in building material distribution

Working Demands / Requirements

• Ability to sustain long periods of working at a desk with continuous phone calls
• Occasional need to travel

Reports to:

Customer Service Supervisor

Conclusion:

A Key Account Specialist for WSC will exemplify the high standards that have come to be associated with WSC. Acting, leading, and promoting with professionalism, honesty, and integrity is expected with every interaction. Understand and take to heart that “Every customer contact influences whether or not they will come back. We have to be great every time, or we’ll lose them.” The maintenance and growth of key customers and vendors of Wausau Supply Company is this position’s primary objective that is accomplished by making sure the customer has an extra-ordinary experience every time.