Key Account Specialist – Waudena

Wausau Supply Company; Schofield (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Wausau Supply Company in Wisconsin seeks a Key Account Specialist to manage top accounts, quote and process orders for large projects, and drive growth with ethical, customer-focused service.

The role requires strong communication, organization, and relationship-building skills, plus travel to key accounts and active CRM maintenance for opportunity closure.

Qualifications

• High School Diploma and typing proficiency.
• Minimum 3 years of experience in building material distribution.
• Strong verbal and written communication skills.
• Ability to manage multiple contacts and accounts.
• Willingness to travel to meet key accounts.

Responsibilities

• Be available to take routed inbound calls from key accounts.
• Help quote, organize, and order entry with large projects.
• Leverage outstanding Customer Service to pursue sales targets and promotions with ethical professionalism.
• Contribute to maintaining and growing products and services for key accounts and vendors.
• Accountable for ongoing product knowledge training to keep current with product changes.
• Collaborate with the Outside Sales Team to identify cross-selling opportunities for key accounts.
• Travel in the field calling on key accounts as required.
• Communicate with management on market conditions, customer needs, and service issues.
• Maintain CRM records to organize and close opportunities for key accounts.

Skills

Verbal communication

Written communication

Organizational skills

Relationship building

Market intelligence

Lead follow-up

Independent thinking

Cooperation

Industry knowledge

Professional conduct

Education

High School Diploma

Typing skills

Job description

Brief Description

Duties to include (not limited to):

• Be available to take routed inbound calls from key accounts
• Help quote, organize, and order entry with large projects
• Leverage outstanding Customer Service to pursue sales targets and promotions with ethical professionalism
• Contribute strategically to the maintaining and growing of products and services for key accounts and vendors
• Accountable for ongoing product knowledge training to keep current with product changes
• Collaborate with the Outside Sales Team to identify and leverage cross-selling opportunities for key accounts
• Travel in the field calling on key accounts as required
• Communicate regularly with management to include: market conditions, customer needs, and service issues
• Maintain appropriate CRM records to help organize and close opportunities for key accounts

A Key Account Specialist Will Possess And Demonstrate

• Above average verbal and written communication skills
• Above average organizational skills and the ability to manage many contacts, accounts, channels, and markets
• Strong people skills in order to developing and sustaining relationships that would result in advanced sales of our key product lines
• Be able to glean and share market information
• Follow up with any leads given regarding their key accounts or vendors
• Independent decision making skills and initiative
• Willingness to accept coaching, criticism, and the ideas of others
• Above average cooperation skills to include empathy and patience
• High level working knowledge of the building material industry
• Display professional behavior to all internal and external contacts in conjunction with policies and procedures as outlined in the employee handbook

Education / Experience

• High School Diploma
• Proficiency in typing skills
• Minimum 3 years of experience in building material distribution

Working Demands / Requirements

• Ability to sustain long periods of working at a desk with continuous phone calls
• Occasional need to travel

Reports to: Customer Service Supervisor

Conclusion: A Key Account Specialist for WSC will exemplify the high standards that have come to be associated with WSC. Acting, leading, and promoting with professionalism, honesty, and integrity is expected with every interaction. Understand and take to heart that “Every customer contact influences whether or not they will come back. We have to be great every time, or we’ll lose them.” The maintenance and growth of key customers and vendors of Wausau Supply Company is this position’s primary objective that is accomplished by making sure the customer has an extra-ordinary experience every time.