Key Account Specialist

Schindler Elevator Corporation (U.S.); Atlanta (GA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Fully vested 401k match

Medical, Dental and Vision Plans

Vacation, sick days and holidays

Tuition Reimbursement

Parental Leave

Development opportunities

Job summary

Schindler Elevator Corporation (U.S.) seeks a Key Account Specialist to manage daily invoicing for key accounts and ensure timely, contract-compliant billing. The role covers accurate billing rates, 3rd-party platform uploads, and documentation such as work orders and time tickets.

It also focuses on collections efficiency, reducing DSO and AR aging, resolving invoice disputes with customers, and coordinating with account managers and districts to close discrepancies.

Qualifications

• Accounting/Finance/Business Administration or Associate Degree with additional work experience in billing or collections is required.
• 2-5 years general work experience

Responsibilities

• Billing accuracy: Prepare daily invoicing for Key account customers and ensure all billings are completed timely per contract terms (EI and NI).
• Collections efficiency: Drive improvement in DSO, bad debt expense and AR aging; resolve rejected invoices; liaise with key customers and internal teams to close disputes.

Job description

Location: Atlanta, GA, United States

Job ID: 90929

Key Account Specialist

Billing Accuracy and Efficiency:- Prepare daily invoicing for Key account customers;- Ensure all Billings (EI and NI) are completed timely and in accordance with Key Customer contract terms and conditions;- Responsible for accuracy of key customers special billing rates;- Upload invoices to 3rd party billing platforms and provide required documentation including but not limited to work orders, purchase orders and time tickets as required.

Collections efficiency:- Responsible for driving improvement in DSO, Bad Debt Expense and AR Aging;- Continually check invoice status in 3rd party platforms and resolve rejected invoices or invoices placed on hold by key customers. - Involve key account managers, district offices and liaise directly with key customers to resolve key customer account invoice disputes. Set timeframes for resolution and monitor for completion;- Communicate with key customers discuss discrepancies, investigate complaints, verify accuracy of charges, correct errors in accounts and confirm payment date;- Provide statement of account to customers, Key Account managers and others upon request- Escalation of disputes to management as needed.

What You Bring

Accounting/Finance/Business Administration or Associate Degree with additional work experience in billing or collections is required

2-5 years general work experiance

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

Our Core Values

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

Inclusion Statement

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.