Key Account Service Technician

HC Forklift America; Moraine (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary based on experience

Full benefits package

Ongoing training and development opportunities

Job summary

HC Forklift America is seeking a Key Account Service Technician based in Moraine, OH. This position involves providing technical support, repair expertise, and customer service to a national account. The role requires a strong background in electrical systems, lithium-ion batteries, and forklift operations.

The ideal candidate will have at least 5 years of technical experience and will collaborate with various internal teams to ensure timely issue resolution. Join a growing company with a focus on career development and a comprehensive benefits package.

Qualifications

• 5+ years of technical field experience with forklifts or mobile industrial equipment.
• Strong proficiency in electrical diagnostics, particularly with lithium-ion batteries.
• Experience with diesel engines and hydraulic systems preferred.

Responsibilities

• Perform diagnostics, inspections, and repairs on Hangcha forklifts.
• Troubleshoot and repair diesel and heavy-equipment components.
• Provide technical support on all Hangcha equipment types.

Skills

Electrical diagnostics

Lithium-ion battery technology

Mechanical systems diagnosis

Communication skills

Problem-solving

Education

Associate degree or technical certification

Tools

Mandarin (bilingual fluency)

Microsoft Office

Job description

Job Title

Key Account Service Technician

Department

NJ Branch

Reports To

Branch Manager

Employment Type

Full-Time

Location

Moraine, OH 45439

Job Summary

The Key Account Service Technician is a key member of the Hangcha Customer Care Team, responsible for providing hands‑on technical support, repair expertise, and exceptional customer service to an assigned national account. This position requires strong knowledge in electrical systems, lithium‑ion battery technology, and general forklift operation, along with experience diagnosing and repairing battery‑powered, diesel, and other heavy industrial equipment.

Working at the customer location, the Key Account Service Technician provides technical solutions for equipment issues, manages quality concerns, and acts as a liaison between the National Account Customer and the Hangcha internal teams. The role also supports internal departments such as Parts, Warranty, and PDI, ensuring seamless communication, accurate reporting, and timely issue resolution. Some occasional after‑hours phone support may be required to meet customer needs.

Key Responsibilities

• Perform advanced diagnostics, inspections, and repairs on Hangcha forklifts, focusing on battery‑operated and lithium‑ion equipment.
• Troubleshoot and repair diesel and heavy‑equipment components as required.
• Provide technical expertise and support on all Hangcha equipment types — LP, Gas, Diesel, and Electrical/Lithium‑Ion systems.
• Maintain detailed logs, reports, and documentation for all repairs, modifications, and service activities.
• Collaborate with Senior Service Representatives, HCFA Management, and cross‑functional departments to ensure timely and accurate communication of issues and resolutions.
• Assist with product and quality investigations, including identifying root causes and recommending corrective actions.
• Support warranty and parts processes by communicating field data and component feedback.
• Ensure compliance with all OSHA and company safety standards, identifying opportunities for improved technician safety practices.
• Participate in assigned technical training sessions to maintain product expertise.
• Provide after‑hours phone support as required by the assigned national account.
• Perform other related duties as assigned by management.

Job Qualifications

• Associate degree or technical certification in a related field, or equivalent hands‑on experience.
• 5+ years of technical field experience with forklifts or mobile industrial equipment.
• Strong proficiency in electrical diagnostics, particularly with lithium‑ion batteries, chargers, and control systems.
• Experience with diesel engines, hydraulics, and mechanical systems preferred.
• Ability to read and interpret electrical schematics and mechanical diagrams.
• Must hold a current forklift certification or be able to obtain one upon hire.
• Valid driver’s license with a clean driving record.
• Must represent HCFA professionally and demonstrate strong interpersonal communication skills.
• Automotive‑only experience does not qualify for this position.
• Bilingual fluency (verbal & written) in Mandarin and English is a plus.

Skills & Competencies

• Expertise in diagnosing and repairing electrical, hydraulic, and mechanical systems.
• Strong knowledge of battery and charger technology, including lithium‑ion systems.
• Ability to work safely and adhere to company and regulatory standards.
• Excellent verbal and written communication skills.
• High attention to detail with strong organization and documentation habits.
• Strong critical thinking, problem‑solving, and decision‑making skills.
• Proven ability to prioritize multiple tasks and manage time effectively.
• Collaborative, team‑oriented mindset with a strong customer service focus.
• Proficient in Microsoft Office and cloud‑based platforms for reporting and documentation.

Company Overview

HC Forklift America Corporation (HCFA) is the North American subsidiary of Hangcha Group, a global leader in full‑line forklift manufacturing. Hangcha employs over 7,500 employees worldwide and ranks among the top 8 manufacturers globally in material handling equipment. HCFA’s U.S. headquarters is located in Rock Hill, SC, serving as the central hub for sales, distribution, and customer support operations. This role provides an excellent opportunity to join a rapidly growing organization with strong global backing and tremendous potential for career advancement.

Compensation & Benefits

• Competitive salary based on experience and qualifications.
• Full benefits package including medical, dental, vision, and 401(k).
• Paid time off and company holidays.
• Ongoing training and professional development opportunities.
• Career growth within a global organization.

Additional Information

This job description reflects the current expectations for the position but is not intended to be all‑inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization.