Key Account Manager Professional Project

Signify; United States; Remote; USD 57,000 - 82,000; Full time

Job summary

Signify is seeking a Senior Key Account Manager in Japan to drive strategic relationships with major accounts, overseeing lighting projects from design to delivery. You will coordinate with cross-functional teams such as Sales Specialists, Product Marketing, and Supply Chain to ensure successful, on-time project delivery that meets profitability targets.

The role requires strong account leadership, deep understanding of the lighting market, and the ability to coordinate complex customer

Qualifications

• Bachelor's or Master's degree in Business Administration, Sales, Marketing, or a related field.
• Minimum 5 years of experience in key account management or sales within the lighting or related project ecosystem.
• Relevant sales or project management certifications are essential to validate skills.

Responsibilities

• Manages strategic relationships with key accounts to maximize opportunities in the lighting projects business and drive profitable growth and customer satisfaction.
• Leads the design and implementation of lighting solutions that meet customer requirements while promoting Signify’s connected and sustainable innovations.
• Coordinates cross-functional teams to ensure timely, high-quality project delivery.
• Negotiates contracts to maximize profitability and strengthen customer partnerships.
• Monitors forecast accuracy and maintains project progress in CRM.

Education

Bachelor's or Master's degree in Business Administration, Sales, Marketing, or related field

Job description

Location: Japan

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.

More about the role

Job Summary

Manages strategic relationships with key accounts to maximize opportunities in the lighting projects business to drive profitable growth and customer satisfaction. Leads the design and implementation of lighting solutions that meet customer requirements while promoting Signify’s connected and sustainable innovations. Coordinates cross-functional teams to ensure timely, high-quality project delivery.

Key Areas of Responsibility

• Manages assigned key accounts (Installers, general contractors, specifiers, project partners, end users) across the customer ecosystem, being accountable for all projects within the account, including direct responsibility for medium and large lighting projects.
• Delivers sales targets, revenue growth, and profitability objectives within the assigned territory.
• Builds and nurtures strong, multi-level relationships with key accounts and stakeholders (installers, contractors, specifiers, consultants) to influence product selection and secure specifications and to create pull for Signify’s innovations. Manages complex interactions across the customer ecosystem, including partners, alliances, and specifiers, ensuring alignment and collaboration across all phases of project development and delivery.
• Has an in-depth understanding of the market and defines an account strategy that drives profitable high growth opportunities for Signify as well as operationally managing the execution.
• Coordinates across Signify teams (e.g. Sales Specialists, Product Marketing, Order Desk, Quote Support, LiAS, Supply Chain, Customer Satisfaction etc.) with the objective of meeting account performance objectives and customer’s expectations.
• Collaborates with offer management and marketing teams to tailor offerings and drives continuous improvement initiatives by gathering client feedback and implementing solutions.
• Identifies and pursues project opportunities from early design stages through to execution and delivery.
• Monitors performance and manages accuracy of forecast and prepares detailed reports to inform decision-making. Tracks and keeps up to date project progress in CRM.
• Resolves project challenges proactively to ensure on-time, in-scope, and on-budget delivery.
• Leads commercial discussions and negotiates contracts to maximize profitability and strengthen customer partnerships.
• Promotes connected, digital, and sustainable lighting systems that address customer needs for efficiency, performance, and compliance
• Manages technical and commercial projects, including detailed calculations for pricing, product configurations, and margin analysis. Oversees the preparation and coordination of all project documentation—specifications, technical files, and customer proposals.
• Leads the end-to‑end tender process for strategic projects, including identifying opportunities, coordinating internal resources, and preparing competitive submissions.
• Continuously enhances knowledge of Signify’s solutions, connected systems, and market developments. Participates actively in learning programs and sales capability initiatives.

Critical Experiences

• Bachelor's or Master's degree in Business Administration, Sales, Marketing, or a related field, providing foundational knowledge in account management and strategic planning.
• Minimum 5 years of experience in key account management or sales within the lighting or related project ecosystem, demonstrating success in managing complex customer relationships and driving profitable growth. Experience working with specifiers, consultants, and contractors in a B2B environment (public and private sector).
• Relevant sales or project management certifications are essential to validate skills in managing projects and strategic accounts effectively.

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

Come join us, and together we can light up the future.