Key Account Manager (Personal Health)- E-Commerce

Philips; United States; Remote; USD 90,000 - 170,000; Full time

Job summary

Philips is seeking a senior Key Account Manager (Personal Health) for E‑Commerce to lead end‑to‑end online account management across GCC. You will forecast sales, craft tailored commercial plans, and drive digital initiatives with key online partners.

Expect to manage distributors, optimize assortment, and enhance visibility and content quality. Strong English/Arabic, 10+ years in Sales/Account Management, and travel willingness are essential.

Qualifications

• Around 10 years of Sales/Account Management experience with strong E‑commerce exposure in multinational FMCG or Consumer Electronics.
• Proven experience managing E‑commerce accounts (marketplaces, pure players, omnichannel retailers) in GCC countries.
• Distributor management experience in GCC markets (mandatory).
• Strong digital commercial understanding, including online retail media, content management, digital shelf performance, and E‑commerce analytics.
• Excellent communication skills, high ownership, and strong stakeholder management.
• Bachelor’s degree. Fluency in English and Arabic. Willingness to travel as needed.

Responsibilities

• Own end‑to‑end E‑commerce account management for assigned online retailers, marketplaces, and digital partners in GCC countries.
• Forecast online sales and revenue, develop customer‑tailored commercial plans, and execute digital‑focused sales initiatives.
• Build and maintain strong relationships with key E‑commerce players while developing strategic online account plans to maximize category performance.
• Identify growth opportunities, including assortment optimization, visibility enhancements, upsell/cross‑sell, and new digital activation opportunities.
• Drive excellence in digital execution: content quality, search visibility, online campaigns, and conversion optimization.
• Collaborate with cross‑functional teams (Marketing, E‑commerce, Pricing, Finance, Supply Chain) to deliver aligned online initiatives.
• Monitor and analyze digital performance metrics to support data‑driven decision‑making.
• Manage and develop distributors involved in E‑commerce operations within GCC markets.
• Contribute to continuous improvement of our online channel strategy, tools, and processes.

Skills

E-commerce sales

Account management

Distributor management

Digital analytics

Stakeholder management

Cross-functional collaboration

Communication skills

Education

Bachelor’s degree

Job description

Job Title Key Account Manager (Personal Health)- E-Commerce

Задачи: Job title: Key Account Manager (Personal Health)- E-Commerce Own end‑to‑end E‑commerce account management for assigned online retailers, marketplaces, and digital partners in GCC countries. Forecast online sales and revenue, develop customer‑tailored commercial plans, and execute digital‑focused sales initiatives. Build and maintain strong relationships with key E‑commerce players while developing strategic online account plans to maximize category performance. Identify growth opportunities, including assortment optimization, visibility enhancements, upsell/cross-sell potential, and new digital activation opportunities. Drive excellence in digital execution, including content quality, search visibility, online campaigns, and conversion optimization. Collaborate closely with cross‑functional teams (Marketing, E‑commerce, Pricing, Finance, Supply Chain, etc.) to deliver aligned and impactful online initiatives. Monitor and analyze digital performance metrics (traffic, conversion, share of search, availability, content compliance) to support data‑driven decision‑making. Manage and develop distributors involved in E‑commerce operations within GCC markets. Contribute to continuous improvement of our online channel strategy, tools, and processes. A career at Philips comes with a wide range of benefits; your recruiter can provide details relevant to your region.

Требования

Around 10 years of Sales/Account Management experience, ideally with strong E‑commerce exposure in multinational companies within the FMCG or Consumer Electronics sectors. Proven experience managing E‑commerce accounts (marketplaces, pure players, omnichannel retailers) in GCC countries. Distributor management experience in GCC markets (mandatory). Strong digital commercial understanding, including online retail media, content management, digital shelf performance, and E‑commerce analytics. Excellent communication skills, high ownership, and strong stakeholder management. Bachelor’s degree. Fluency in English and Arabic. Willingness and ability to travel when required.

Условия

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. #PersonalHealth