Key Account Manager, Legal Solutions

Thomson Reuters; United States; Remote; USD 60,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Key Account Manager, where you will foster strategic relationships with key clients. This role is vital in understanding client needs and delivering tailored solutions that enhance their operations. You will collaborate with cross-functional teams to ensure unparalleled service and value, directly impacting client retention and business growth. If you are passionate about making a difference in a dynamic environment, this opportunity is perfect for you. Be part of a team committed to innovation and excellence, helping clients navigate their challenges with trusted solutions.

Benefits

Flexible Vacation

Mental Health Days Off

Work from another location for up to 8 weeks

Tuition Reimbursement

Employee Incentive Programs

LinkedIn Learning Access

Paid Volunteer Days

Environmental, Social and Governance (ESG) Initiatives

Qualifications

• 5+ years in sales or client relationship management required.
• Strong collaboration and communication skills are essential.

Responsibilities

• Develop a book of business focusing on client engagement.
• Own renewals and ensure price yield achieved for designated accounts.
• Support in developing and executing territory growth strategies.

Skills

Client Relationship Management

Sales Experience

Problem-Solving Skills

Presentation Skills

Interpersonal Skills

Communication Skills

Education

Bachelor's Degree

Job description

Are you ready to drive success with one of the world's most trusted legal information and technology providers?

As a Key Account Manager, you will play a crucial role in maintaining and growing strategic relationships with our key clients. Your primary responsibility will be to understand the unique needs of our clients and deliver solutions that enhance their business operations and decision-making processes. You will be an integral part of our team, working closely with cross-functional departments to ensure our clients receive unparalleled service and value from our products.

By understanding and anticipating client needs, you will help our team deliver tailored solutions that drive client success and reinforce our reputation as a trusted partner. Your efforts will directly impact our ability to retain clients and expand our footprint, contributing to the overall growth and success of Thomson Reuters. This role can be based in Auckland or Wellington.

Join us and be a part of a team that is committed to innovation and excellence. Your expertise and dedication will be key to our continued success and our clients' satisfaction. If you are passionate about making a difference and thrive in a dynamic environment, we want to hear from you!

About the Role

In this opportunity as Key Account Manager, you will:

1. Develop a book of business focusing on client engagement.
2. Cover complex deals, including proactive outbound engagement during the renewal window.
3. Own renewals and ensure price yield achieved for designated accounts.
4. Develop and execute plans to drive usage and retention.
5. Support in developing and executing territory growth strategies.
6. Prevent cancellations.
7. Develop industry knowledge, understanding what the client does and how they use our products and solutions.
8. Account and territory planning.
9. Possess core knowledge across products within the subsegment, and engage additional teams where deep product expertise is required.

About You

You’re a fit for the role of Key Account Manager if your background includes:

1. Previous 5+ years in a sales or client relationship management role.
2. Managing and executing change, able to recognize risks to the portfolio, identify an action plan, and proactively coordinate mitigating actions with the service delivery team.
3. Strong collaboration & interpersonal skills.
4. Experience managing accounts in highly competitive environments.
5. Ability to effectively communicate at the executive level.
6. Problem-solving skills and ability to understand, articulate, structure, and solve client needs.
7. Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization.

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

1. Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
2. Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
3. Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
4. Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
5. Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting, and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing, and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.