Key Account Manager II

alliantenergy; Ames (IA); On-site; USD 85,000 - 115,000; Full time

Job summary

Alliant Energy is seeking a Key Account Manager II to serve large commercial and industrial customers with strategic energy solutions and strong relationship building. You will coordinate contracts, tariffs, and services, while collaborating with account teams and field personnel to deliver exceptional customer service.

The role emphasizes market analysis, customer needs assessment, and driving long-term growth through partnerships and sustainability initiatives within the communities we serve.

Qualifications

• Bachelor's degree in business administration, marketing, engineering, economics, or related area.
• At least 3 years of related experience.
• Experience in the utility industry and with commercial and/or industrial customer support or sales.
• Must possess a valid driver's license and be willing to travel (occasional overnight stays).

Responsibilities

• Manages the relationship with community and commercial and industrial customers and develops energy efficiency opportunities and customer growth potential to improve customer satisfaction.
• Performs research and analysis to assist C&I customers on billing, energy use, pricing options, contract options, utility investments, and related projects.
• Coordinates the preparation, and timely and accurate execution of utility customer contracts as requested by the customer and ensures that the broad range of services are accessible to meet the customer's needs.
• Maintains an organized library of contacts and related documents in the corporate records management system (ECRM) to facilitate rapid response requests.
• Works directly with economic and community development personnel to pursue new load opportunities including new business and expansion opportunities.
• Supports the maintenance of the interruptible database necessary to generate reports, maintain contact records, and initiate notifications of interruptions.
• Helps to ensure that regulatory requirements are met while maximizing customer satisfaction with the notification process.
• Learns, observes, and enforces safety rules and practices, encouraging safe work behaviors and promptly correcting conditions and unsafe behaviors.
• Understands the Industrial Parks in their territories.
• Engages in other duties as needed that support our Values and help deliver on our Purpose to serve customers and build stronger communities.

Skills

Account Planning

Business Development

Business Negotiations

Contract Management

Customer Experience Management

Customer Needs

Project and Program Management

Solution Selling

Stakeholder Management

Value Proposition Development

Education

Bachelor's Degree Business administration, marketing, engineering, economics, or related area

Job description

Bring YOUR energy to Alliant Energy!

At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.

Are you passionate about building relationships and delivering exceptional customer experiences? Join Alliant Energy as a Key Account Manager II where, you'll serve as a trusted advisor to large commercial and industrial customers, fostering meaningful partnerships, driving customer success, and connecting businesses with energy solutions that support long-term growth and sustainability. This is an opportunity to combine relationship-building, strategic stakeholder management, and community engagement to make a lasting impact across the communities we serve.

Job Summary

Key Account Manager II manages and coordinates all activities for accounts of customers with substantial energy usage, such as commercial and industrial (C&I) customers, universities, and local municipalities. This position negotiates, secures, or administers service contracts, tariffs, and agreements that meet customer needs to keep their businesses running smoothly and help them reach long-term sustainability goals. This role is responsible for successfully establishing, maintaining, and enhancing credibility and communication with C&I customers, account team members, field personnel, and key company functional areas to deliver exceptional customer service.

What you will do

• Manages the relationship with community and commercial and industrial (C&I) customers and develops energy efficiency opportunities and customer growth potential to improve customer satisfaction.
• Performs research and analysis to assist C&I customers on billing, energy use, pricing options, contract options, utility investments, and related projects.
• Coordinates the preparation, and timely and accurate execution of utility customer contracts as requested by the customer and ensures that the broad range of services are accessible to meet the customer's needs.
• Maintains an organized library of contacts and related documents in the corporate records management system (ECRM) to facilitate rapid response requests.
• Works directly with economic and community development personnel To pursue new load opportunities including new business and expansion opportunities.
• Supports the maintenance of the interruptible database necessary to generate reports, maintain contact records, and initiate notifications of interruptions.
• Helps to ensure that regulatory requirements are met while maximizing customer satisfaction with the notification process.
• Learns, observes, and enforces safety rules and practices, encouraging safe work behaviors and promptly correcting conditions and unsafe behaviors.
• Understands the Industrial Parks in their territories.
• Engages in other duties as needed that support our Values and help deliver on our Purpose to serve customers and build stronger communities.

Education Requirements

Bachelor's Degree Business administration, marketing, engineering, economics, or related area. Preferred

Required Experience

3 years of related experience

Preferred Experience

Experience in the utility industry and with commercial and/or industrial customer support or sales.

Other Requirements

• Must possess a valid driver's license.
• Must be willing to travel.
• Travel can include occasional overnight stays.

Knowledge, Skills, and Abilities

• Basic knowledge of business economics and customer relations, supplemented with appropriate technical expertise to facilitate technical solutions preferred.
• Demonstrated effective interpersonal, verbal, and written communication skills.
• Demonstrated ability to interpret contract language and the understanding of applicable tariffs.
• Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management).
• Demonstrated solid problem-solving skills and the ability to work with others to find solutions to customer requests preferred.
• Ability to work effectively in a collaborative and inclusive work environment.

Key Skills

• Account Planning
• Business Development
• Business Negotiations
• Contract Management
• Customer Experience Management
• Customer Needs
• Project and Program Management
• Solution Selling
• Stakeholder Management
• Value Proposition Development

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company f