Key Account Manager II

ISU Research Park; Ames, Northern (IA, KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

ISU Research Park in Ames, IA seeks a customer-focused professional to manage relationships with community, commercial and industrial clients, and to identify energy efficiency opportunities that drive growth and satisfaction. You will research billing, energy use, pricing and contract options, coordinate contract preparation and execution, and keep an organized records system to support rapid responses.

Requires a Bachelor's degree in business, marketing, engineering, economics, or related

Qualifications

• Bachelor’s degree in business, marketing, engineering, economics, or related field.
• At least 3 years of related experience.
• Familiarity with utility industry and C&I customer support or sales preferred.
• Willingness to travel and valid driver’s license.

Responsibilities

• Manage relationships with community and commercial/industrial customers and develop energy efficiency opportunities and growth potential.
• Research and analyze billing, energy use, pricing options, contract options, utility investments, and related projects.
• Coordinate preparation and execution of customer contracts and ensure services meet customer needs.
• Maintain an organized library of contacts and documents in the ECRM system for rapid responses.
• Support pursuit of new load opportunities including business expansion.
• Assist in maintaining interruptible database, reports, and notifications of interruptions.
• Ensure regulatory requirements are met while maximizing customer satisfaction with notifications.

Skills

Interpersonal skills

Verbal and written communication

Contract interpretation

Tariffs knowledge

Team collaboration

Willingness to travel

Education

Bachelor's degree in Business Administration, Marketing, Engineering, Economics, or related field

Tools

CRM software

Microsoft Excel

MS Office Suite

Job description

What you will do

Manages the relationship with community and commercial and industrial (C&I) customers and develops energy efficiency opportunities and customer growth potential to improve customer satisfaction.

Performs research and analysis to assist C&I customers on billing, energy use, pricing options, contract options, utility investments, and related projects.

Coordinates the preparation, and timely and accurate execution of utility customer contracts as requested by the customer and ensures that the broad range of services are accessible to meet the customer’s needs.

Maintains an organized library of contacts and related documents in the corporate records management system (ECRM) to facilitate rapid response requests.

Works directly with economic and community development personnel To pursue new load opportunities including new business and expansion opportunities.

Supports the maintenance of the interruptible database necessary to generate reports, maintain contact records, and initiate notifications of interruptions.

Helps to ensure that regulatory requirements are met while maximizing customer satisfaction with the notification process.

Learns, observes, and enforces safety rules and practices, encouraging safe work behaviors and promptly correcting conditions and unsafe behaviors.

Understands the Industrial Parks in their territories.

Engages in other duties as needed that support our Values and help deliver on our Purpose to serve customers and build stronger communities.

Education Requirements

Bachelor's Degree Business administration, marketing, engineering, economics, or related area. Preferred

Required Experience

3 years of related experience

Preferred Experience

Experience in the utility industry and with commercial and/or industrial customer support or sales.

Other Requirements

Must possess a valid driver’s license.

Must be willing to travel.

Knowledge, Skills, and Abilities

Basic knowledge of business economics and customer relations, supplemented with appropriate technical expertise to facilitate technical solutions preferred.

Demonstrated effective interpersonal, verbal, and written communication skills.

Demonstrated ability to interpret contract language and the understanding of applicable tariffs.

Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management).

Demonstrated solid problem-solving skills and the ability to work with others to find solutions to customer requests preferred.

Ability to work effectively in a collaborative and inclusive work environment.

Key Skills

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.