Key Account Manager, Grand Rapids, Michigan

Gabriel Holding A/S; Grand Rapids (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading supplier of furniture fabrics is seeking a Key Account Manager in Grand Rapids, MI. The successful candidate will focus on business development, strengthening existing customer relations, and driving growth in North America. The ideal applicant possesses a growth mindset, strong relationship-building skills, and experience in the furniture or design industry. This role requires a proactive individual who can work independently while collaborating with a global brand. The company values inclusivity and offers a supportive and innovative work environment.

Qualifications

• Proven track record in sales with a focus on customer relations.
• Experience in the furniture or design industry preferred.
• Ability to communicate clearly and use social media effectively.

Responsibilities

• Drive business growth and strengthen customer relationships.
• Prepare and implement sales budgets with follow-ups.
• Provide management reports on KPIs and sales statistics.

Skills

Growth mindset

Strong relationship building

High energy

Understanding customer needs

Job description

Key Account Manager, Grand Rapids, MI

We are looking for an ambitious Key Account Manager located in the Grand Rapids, MI area: an outgoing, proactive profile, who can create and grow both relations and business, and expand our successful business in North America.

Your responsibilities and tasks

• Drive continuous business growth by creating new opportunities and strengthening existing customer relationships, ensuring positive development of revenue and earnings.
• Identify and approach market‑leading furniture manufacturers and other new potential customers and their organizations in close cooperation with our North American Sales team.
• Prepare and implement sales budgets, with follow‑up on revenues, costs, and activity plans.
• Provide monthly reports to management on achievement of KPI’s, sales statistics, market intelligence, new projects, product launches, etc.
• To be an expert in Gabriel’s brands and products, being able to provide our customers with expert advice about the most value‑creating solution.

Reporting to the North American Director of Key Accounts, you will primarily be responsible for customers in West Michigan with occasional travel across the Midwest.

We are looking for an experienced commercial profile who

• Have a growth mindset, and are driven by creating results
• Are persistent and independent
• Are a strong relationship builder
• Are enthusiastic about high‑end products

Your high energy level and strong will to succeed make you set the customers’ needs first and focus on performance. You have a successful track record and execute agreed goals.

You value your freedom, take the necessary responsibility, and know that success requires long‑term efforts and follow‑up.

You listen and understand the needs of the customers. You seek influence and challenge decision‑makers respectfully. You communicate clearly and use social media as a communication channel.

You may already know key people in the industry, and it motivates you to expand and build your own network. You thrive in a role where you maintain and build new relationships.

You are passionate about design, ideally with experience with fabrics or a strong brand that highly values quality and sustainability.

What you can expect from us

You will become a part of an international, successful, and innovative company with strong values. Growth and the development of the potential of both colleagues and Gabriel are a strong priority since it is the key to our customers and our own success. We believe that the right people with the right attitude create extraordinary results.

You will become a key team member and ambassador in our work to target A accounts and to develop relations to be the preferred development partner. Your role will also support Architects, Designers and Dealers, working with a strong global brand that has a leading market position.

We aim to foster an inclusive workplace where everyone can thrive and share their unique perspectives and skills. We believe that diversity fosters collaboration and contributes to our success, and we welcome all qualified applicants, regardless of gender, age, ethnic background, or other personal characteristics. To ensure a fair and unbiased recruitment process, we encourage candidates not to disclose their gender or age and not to include a photograph in the materials they send to us.

Gab – a leading supplier of furniture fabrics

Gabriel Group offers products and solutions for the global furniture industry, including development, design, and manufacturing of fabrics, furniture, and components. Additionally, we provide customised sample solutions, acoustic comfort solutions, and expertise in knitting, embossing, and lam services.