Key Account Manager - CA

MSD; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Remote work

Job summary

MSD is seeking an Account Manager in the United States to develop and maintain long-term engagements with veterinarians, pet clinics, pet owners, and other stakeholders. You will drive scientific knowledge of our Companion Animal portfolio at clinics and with owners, identify opportunities, coordinate cross-functional resources, and track performance.

Remote work option is available. The ideal candidate holds a veterinary-related degree and has at least 3 years of sales or key account experience

Qualifications

• Bachelor's degree or equivalent in Veterinary Medicine, Marketing, or related field.
• Three years of sales or key account management experience in animal health, veterinary pharmaceuticals, pet care, or FMCG.
• Strong knowledge of companion animal market and veterinary channels.
• Excellent written and verbal communication to veterinarians, pet retailers, and stakeholders.
• Analytical skills to assess sales performance and market trends.
• Ability to work with cross-functional teams including sales, SCM, finance, and KOLs.

Responsibilities

• Develop and maintain long-term engagements with veterinarians and pet owners.
• Drive product scientific knowledge at clinics and with pet owners.
• Identify stakeholders and opportunities for growth.
• Plan account strategy considering competition and business challenges.
• Coordinate cross-functional resources to maximize potential.
• Drive omnichannel communications to increase customer contacts.
• Define metrics and track performance quarterly.

Skills

Account Management

Commercial Contract Negotiations

Customer Needs Assessments

Customer Satisfaction

Identifying Sales Opportunities

Key Account Management

Market Analysis

Operational Delivery

Poultry Management

Product Knowledge

Sales Strategy Development

Sales Target Achievement

Sales Team Management

Sales Training

Veterinary Sciences

Education

Bachelor's degree in Veterinary Medicine, Marketing, or related field

Tools

CRM systems

Microsoft Excel

PowerPoint

Sales analytics tools

Job description

Job Description

Account Management

• Developing and maintaining long-term engagements with Pet Clinics (veterinarians) and pet owners and other stakeholders
• Drive our Company product scientific knowledge at Pet Clinics and to pet owners.
• Identifying Account Stakeholders and understanding their perspectives on our Company, our competitors
• Identifying short and long-term business opportunities
• Developing a plan for the Account that contains the account needs and perspectives as well as considers competitive and business challenges.
• Leverage cross-functional internal resources to maximize potential.
• Drive relevant omnichannel communication to increase number of contacts with our customers.
• Defining account metrics and a tracking plan and regularly update the performance.
• Maintain professional and technical knowledge through review of professional publications, establishing networks and drawing on inhouse product and industry expertise.
• Maintain high level of expertise with the evolving portfolio of products, services, pricing, competition, market and industry trends

QUALIFICATIONS, SKILLS, & EXPERIENCE

• _ Education : Bachelor’s degree in Veterinary Medicine, Marketing, or related field._

• _ Experience : minimum 3 years of experience in sales, key account management, or business development, preferably in Animal Health, Veterinary Pharmaceutical, Pet Care, or FMCG industries, with a proven ability to manage strategic accounts and build strong relationships with veterinarians, pet shops, associations, and KOLs._

• _ Technical Knowledge : Strong knowledge of the Companion Animal market, animal health products, veterinary customer channels, account management principles._

• _ Communication Skills : Excellent written and verbal skills; ability to effectively communicate scientific and commercial information to veterinarians, pet retailers, and key stakeholders._

• _ Analytical Ability : Demonstrated ability to analyze sales performance, market opportunities, customer insight, and competitive trends to develop strategic account plans and achieve business objectives._

• _ Collaboration : Ability to work cross-functionally with sales team, SCM, finance, communities, veterinarians and KOLs._

• _ Tools : Proficient in CRM systems, Microsoft Excel, PowerPoint, and sales analytics tools for account planning, forecasting, and performance tracking_

Required Skills:

Account Management, Commercial Contract Negotiations, Customer Needs Assessments, Customer Satisfaction, Identifying Sales Opportunities, Key Account Management, Market Analysis, Operational Delivery, Poultry Management, Product Knowledge, Sales Strategy Development, Sales Target Achievement, Sales Team Management, Sales Training, Veterinary Sciences

Employee Status:

Regular

Flexible Work Arrangements:

Remote

Job Posting End Date:

10/25/2026

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.