Key Account Manager

NS Pharma, Inc.; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Key Account Manager to drive partnerships with hospitals and infusion centers. This role is pivotal in ensuring that healthcare providers are equipped with the necessary resources and training to effectively administer a specialized portfolio of products. The KAM will engage in high-level negotiations, develop standardized operating procedures, and foster cross-functional collaboration to enhance patient access and treatment pathways. This opportunity offers a collaborative work environment with ample professional growth potential, making it ideal for someone passionate about making a meaningful impact in the healthcare sector.

Benefits

Collaborative Work Environment

Professional Growth Opportunities

Competitive Salary and Benefits Package

Qualifications

• 10+ years in pharmaceutical sales with a focus on neurology, cardiology, or rare diseases.
• Strong negotiation and contract management experience with hospital systems.

Responsibilities

• Identify and contract with hospitals for NSP product administration.
• Provide training and support for effective implementation of protocols.

Skills

Negotiation Skills

Relationship Building

Communication Skills

Contract Management

Understanding of Hospital Systems

Cross-Functional Collaboration

Education

Bachelor's degree in Business or Life Sciences

MBA or Advanced Degree

Job description

The Key Account Manager (KAM) is responsible for identifying, contracting, and implementing partnerships with hospitals and alternate site infusion centers. The KAM will establish and maintain effective relationships with hospitals and alternate site infusion centers, ensuring they have the necessary resources, training, and protocols to administer the NSP Portfolio of products. This role requires a high degree of cross-functional collaboration with NS Pharma’s clinical, market access, patient services, marketing, and sales teams to create standardized operating procedures (SOPs) that hospitals and alternate site infusion centers will adopt.

Essential Duties and Responsibilities
(Include but not limited to the following. Other duties may be assigned.)

Site Identification, Engagement, and Contracting

• Proactively identify potential hospitals and alternate site infusion centers capable of administering NSP Portfolio of products, focusing on operational readiness and clinical expertise.
• Lead outreach to target sites, engaging key decision-makers, and establishing relationships that highlight the strategic benefits of a partnership with NS Pharma.
• Negotiate and execute contracts with hospitals and alternate site infusion centers, aligning with both NS Pharma and site-specific compliance, financial, and operational requirements.

Training, Implementation, and Protocol Development

• Facilitate all training activities to ensure site personnel are equipped with the knowledge and protocols required for administration.
• Collaborate with NS Pharma’s clinical and marketing teams to develop and implement SOPs and protocols that address the logistical, procedural, and regulatory needs for the safe handling and administration of NSP Portfolio products.
• Ensure hospital sites are trained, providing clear guidance on handling and logistical processes for pre-infusion preparations.

Logistics and Pre-Infusion Processes

• Oversee the setup of logistics access, aligning site capabilities with the technical specifications and safety requirements.
• Coordinate with NS Pharma’s market and patient services team to streamline pre-infusion processes, from patient referrals to scheduling and infusion preparation.
• Manage the development of a standardized workflow across all partner sites, ensuring a consistent and compliant approach to patient access and treatment.

Relationship Management and Post-Implementation Support

• Serve as the primary point of contact for all post-implementation needs of partner hospitals and alternate site infusion centers, ensuring a high level of service and responsive issue resolution.
• Collaborate with NS Pharma’s sales, market access, and patient services teams to ensure that ongoing needs, from inventory management to patient scheduling, are met effectively and efficiently.
• Develop and execute regular engagement plans to support partner site personnel, maintain satisfaction, and ensure adherence to established protocols.

Cross-Functional Collaboration and SOP Development

• Work closely with NS Pharma’s internal clinical, market access, marketing, patient services, and sales teams to refine and adapt SOPs and protocols for NSP Portfolio administration.
• Contribute to cross-functional strategy meetings, providing insights and recommendations based on field experience and feedback from hospitals and alternate site infusion center partners.
• Support the integration of patient access and support programs at hospitals and alternate site infusion centers, working to streamline access and optimize the patient treatment journey.

Patient Advocacy and Service Activities

• Represent NS Pharma at patient advocacy conferences, HCP educational summits, and fundraising events, supporting patient and family engagement.
• Provide educational insights on NSP Portfolio treatment and access options, promoting patient empowerment and awareness.
• Collaborate with advocacy groups to enhance visibility for NSP Portfolio treatment options, strengthening NS Pharma’s community presence and patient support.

Qualifications

• Bachelor’s degree in business, Life Sciences, Healthcare Administration, or a related field; MBA or other advanced degree preferred.
• Minimum 10 years in pharmaceutical or biotechnology sales position in neurology, neuromuscular, cardiology, genetics or infusible products and rare disease.
• Minimum of 3 years of documented success as Hospital Account Management with national and /or regional hospital system, marketing, market access, analytics, training or related roles required
• Thorough understanding of hospital systems, medical policies, pathways, protocols, and buy and bill process required with a strong understanding of infusion processes, logistics, and pre-infusion protocols
• Excellent negotiation skills with experience in contract management and implementation. Experience or proven ability to negotiate with, and sell to, top senior decision makers and preferred documented access to appropriate stakeholders in targeted accounts.
• Hospital product launch experience with buy and bill outpatient facilities is required
• Exceptional communication and relationship-building skills, with an ability to work collaboratively across cross-functional teams.
• Willingness to travel extensively to build and maintain relationships with hospitals and alternate site infusion center partners.

NS Pharma Offers:

• A collaborative and supportive work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.

NS Pharma is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.