Key Account Manager

gsknch; United States; On-site; USD 80,000 - 120,000; Full time

Job summary

Haleon is seeking a proactive Key Account Manager to manage strategic relationships with major customers across supermarkets, wholesalers, distributors and pharmacies. You will drive growth, optimize distribution, and deliver profitable outcomes with data-driven decisions.

The role requires collaboration with internal teams to align listings, pricing, promotions, and visibility, while maintaining service levels and accurate forecasting. Fluent in Spanish and English preferred; MBA a plus.

Qualifications

• Bachelor's degree required in business or related field.
• 4+ years in key account management, sales, or related roles in consumer goods/pharma.
• Experience with distributors, wholesalers, supermarkets, pharmacies, or large chains.
• Knowledge of category management, forecasting, sales analysis, KPIs, and customer management.
• Forecasting experience and ability to improve accuracy and planning.

Responsibilities

• Develop and manage strategic relationships with key customers across assigned channels.
• Ensure sustainable business growth, strong commercial execution, and profitable distribution.
• Coordinate with internal teams to align listings, pricing, promotions, and visibility.
• Monitor inventory, orders, service levels, and claims to minimize disruptions.
• Communicate market insights and drive data-led decisions across the organization.

Skills

Key account management

Negotiation

Cross-functional collaboration

Sales forecasting

Communication

Education

Bachelor's degree in business administration, marketing, finance, or related field

Tools

Excel

PowerPoint

Power BI

ERP systems

Job description

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands - including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the role

The Key Account Manager is responsible for developing, managing, and strengthening strategic commercial relationships with key customers across assigned channels, including supermarkets, discount accounts, wholesalers, independent pharmacies, convenience customers, and other relevant distributor-serviced accounts. The role ensures sustainable business growth, strong commercial execution, efficient product distribution, disciplined inventory follow-up, and achievement of sales, service, and profitability objectives. This position serves as the primary link between customers, the local distributor, and Haleon's internal teams, ensuring clear communication, data-led decisions, and execution aligned to business priorities.

Role Responsibilities

• Gain a thorough understanding of key customer needs, shopper behavior, operational challenges, and commercial priorities to ensure Haleon brands are available, visible, and relevant where consumers make purchasing decisions.
• Serve as the key communication link between customers, the distributor sales force, suppliers, logistics, finance, trade marketing, marketing, and other internal teams, ensuring transparent communication, constructive collaboration, and coordinated execution across all parties.
• Develop effective strategies to accelerate the growth of Haleon's brands within the assigned classes of trade and translate them into cohesive commercial plans, aligned priorities, shared ownership, and disciplined execution.
• Build trust-based relationships with a portfolio of major customers, expand existing relationships through value-added solutions, and strengthen customer loyalty while reducing competitive risk
• Drive the timely distribution of innovations and priority products, ensuring proactive follow-up on listings, activation, product availability, secondary displays, planograms, pricing, promotions, and brand visibility.
• Identify the corresponding KPIs to track performance against business goals, analyze trends and business levers, maintain sell-in and sell-out coherence, and use account opportunity data to support informed, transparent, and aligned decisions.
• Monitor and maintain adequate inventory levels in distributors, follow up on orders, deliveries, service levels, and customer claims, and partner with relevant teams to minimize write-offs, avoid sales disruptions, and resolve risks with shared urgency
• Role model Haleon's Win as One behavior by sharing customer and market insights, enabling better cross-functional decision-making, supporting distributor capability, and contributing to stronger ways of working across the commercial organization.

Why you?

Basic Qualifications:

• Bachelor's degree in business administration, marketing, finance, or related field.
• At least 4 years of experience in key account management, sales, commercial execution, distribution, consumer goods, pharmaceuticals, healthcare, retail, or similar commercial channels.
• Experience working with distributors, wholesalers, supermarkets, pharmacies, independent customers, or commercial chains.
• Knowledge of category management, commercial execution, forecasting, sales analysis, performance indicators, and customer management.
• Experience in forecasting, with a track record of supporting accuracy improvement and business planning discipline.
• Proficiency in Microsoft Office tools, especially Excel and PowerPoint.
• Bilingual proficiency in Spanish and English, with the ability to prepare communications, reports, and executive presentations.

Preferred Qualifications

• MBA or advanced business-related degree preferred.
• Experience with Power BI, ERP systems, sell-out reports, commercial information platforms, or distributor/customer performance dashboards.
• Strong negotiation, influence, and ability to manage complex commercial conversations with internal and external stakeholders.
• Strong planning, prioritization, communication, and follow‑up skills in a dynamic commercial environment.
• Results of orientation, profitable growth mindset, continuous improvement approach, and ability to work cross‑functionally with acc