Customer Strategy Manager, Benefiber & Gas-X

Haleon plc.; New Jersey; Hybrid; USD 137,000 - 189,000; Full time

Benefits offered by this job

401(k) plan

Tuition reimbursement

Parental leave

Healthcare for you and family

Job summary

Haleon plc. in Berkeley Heights, New Jersey, is seeking a Manager of Customer Strategy & Planning to translate brand objectives into actionable, customer-focused plans.

You will guide trade strategies, align with sales teams, and win with retailers in an omni-channel environment. The role requires a Bachelor's degree and 5+ years in a related commercial function, with strong data interpretation, financial management, and stakeholder communication.

Qualifications

• Bachelor's degree required in a related field.
• 5+ years in a commercial role such as Customer Strategy, Trade Marketing or customer-facing sales.
• Experience interpreting data to build and execute category/brand trade strategies.
• Strong financial management skills including P&Ls, ROI, and budgeting.

Responsibilities

• Translate Brand Objectives, Strategies and Activation Plans into 4P strategies guiding sales priorities.
• Embed in commercial planning with trade optimized by customer segmentation, promotions and assortment.
• Lead annual Customer planning and support Retailer Account Teams to meet timelines.
• Promote discussions and updates on brand priorities through 1:1 and group overviews.
• Assist with Customer Performance, insights into Trade events and inventory challenges.
• Drive alignment on Brand, Sales, Finance, Supply, Analytics and Sales Operations for initiatives.
• Manage the Trade Promotion Manager.

Skills

Customer strategy

Trade marketing

Data interpretation

Financial management

Communication

Relationship building

Time management

Education

Bachelor's Degree

Job description

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

The Manager Customer Strategy & Planning are Market Place Experts that translates the vision and strategy of HALEON’s categories and brands into an actionable set of customer specific priorities (e.g., support best in class innovation launches, assortment objectives, pricing goals, trade funding tactics and effectiveness, merchandising objectives). Through insight driven trade strategies and activation they win with customers, connect with shoppers and drive disproportionate profitable growth for our brands, categories and customers.

Key Responsibilities

• Translates Brand Objectives, Strategies and Activation Plans into 4P strategies to guide sales priorities that fuel sales / market share / profit growth for both Haleon and Retailers in an Omni world
• Embed in commercial planning, with trade optimized by customer segmentation, with promotions and assortment driving profitable, efficient growth
• Lead and facilitate annual Customer planning and delivery to meet identified timelines and requirements, then supports Retailer Account Teams in activating and delivering against sales objectives and priorities
• Promote discussions and updates on key brand priorities through both 1:1 and group overviews to continuously improve strategies and brand activation plans
• Assist with Customer Performance, insights into Trade events and supply / inventory challenges
• Drive alignment on business situations throughout the organization to include Brand, Sales, NRM, Shopper Marketing, Finance, Supply, Analytics and Sales Operations on unique Customer and overall Brand initiatives.
• Responsible for the Management of the Trade Promotion Manager

Location: Berkeley Heights, NJ (Hybrid - 3 days onsite per week)

Salary range: $137,185 - $188,630 USD annually plus an annual bonus.

Why you?

Basic Qualifications

• Bachelor's Degree
• 5+ years' experience in a related commercial role such as (but not limited to) Customer Strategy, Trade Marketing or Customer facing sales role with a preference for consumer-packaged goods
• Experience interpreting data and leveraging insights to build and execute category/brand trade strategies
• Excellent financial management skills including brand P&Ls, ROI, and budget management

Preferred Qualifications

• Exceptional knowledge of Retail customers and the marketplace, with customer facing experience
• Strong background in developing sales strategies, and support multiple processes & systems (e.g., sales reporting, syndicated data, etc.)
• Robust analytical capabilities with ability to translate into action-minded strategies
• Excellent written & oral communication skills with the ability to engage and influence up to Executive level
• Building strong relationships and collaboration, managing trusted stakeholder relationships internally and externally
• Excellent organization, time management and prioritization skills; proven ability to balance multiple critical tasks and consistently delivering against hard deadlines
• Developing people and building a future talent pipeline

Benefits

Haleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program. This includes a generous 401(k) plan, tuition reimbursement and time off programs including 6 months paid parental leave. On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family. We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive/recognition programs as part of the offering.

Job Posting End Date

2026-10-02

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please contact us by sending an email to [e-mail]. Please include the following in your email:

• Use subject line: ‘Haleon Careers: Job Accommodation Request’
• Your Name and contact information
• Requisition ID and Job Title you are interested in
• Location of Requisition (city/state or province/country)
• Description of specific accommodation you are requesting
• Please note: Resumes, CVs, or other requests outside of accommodation support submitted to this email box will not be accepted.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.