Key Account Manager

CloudEagle Inc; United States; Remote; USD 55,000 - 90,000; Full time

Job summary

CloudEagle Inc. is seeking an Account Manager to own assigned customer accounts, drive onboarding and implementation, and ensure a seamless transition from signing to success. You will build trusted relationships and advocate for customer needs.

You will monitor product adoption, handle renewals and upsell opportunities, report on health metrics, and partner with leadership to align on goals. Strong communication and problem-solving skills are essential.

Responsibilities

• Own Accounts: Manage assigned customer accounts, ensuring top-notch service, satisfaction, and long-term retention.
• Customer Handling: Build and maintain strong relationships with customers, proactively addressing their concerns and ensuring a seamless experience.
• The Account Manager (AM) will independently manage onboarding and implementation activities, ensuring smooth customer transition and successful execution.
• Solutioning: Understand customer pain points and provide tailored solutions by leveraging CloudEagle’s offerings effectively.
• Driving Product Adoption: Educate customers on CloudEagle’s features and best practices to maximize product adoption and customer success.
• Report to Leadership: Regularly update leadership on account status, customer health, and engagement metrics with detailed reports.
• Reporting: Analyze key performance indicators (KPIs), customer feedback, and usage patterns to provide insights for improving customer engagement.
• Engage with Customer Stakeholders: Understand customer goals and lead Quarterly Business Reviews (QBRs) to align on performance and future plans.
• Handle Upselling and Renewals: Identify upsell opportunities, drive renewals, and contribute to revenue growth by strengthening customer relationships.

Job description

• Own Accounts: Manage assigned customer accounts, ensuring top-notch service, satisfaction, and long-term retention.
• Customer Handling: Build and maintain strong relationships with customers, proactively addressing their concerns and ensuring a seamless experience.
• The Account Manager (AM) will independently manage onboarding and implementation activities, ensuring smooth customer transition and successful execution.
• Solutioning: Understand customer pain points and provide tailored solutions by leveraging CloudEagle’s offerings effectively.
• Driving Product Adoption: Educate customers on CloudEagle’s features and best practices to maximize product adoption and customer success.
• Report to Leadership: Regularly update leadership on account status, customer health, and engagement metrics with detailed reports.
• Reporting: Analyze key performance indicators (KPIs), customer feedback, and usage patterns to provide insights for improving customer engagement.
• Engage with Customer Stakeholders: Understand customer goals and lead Quarterly Business Reviews (QBRs) to align on performance and future plans.
• Handle Upselling and Renewals: Identify upsell opportunities, drive renewals, and contribute to revenue growth by strengthening customer relationships.