Key Account Manager

CHEP Italia SRL; Town of Italy (NY); Hybrid; USD 59,000 - 71,000; Full time

Benefits offered by this job

Annual bonus 15%

Meal vouchers

Employee Assistance Programme (EAP)

Share scheme option

Life Insurance

Personal Accident Insurance

CCNL benefits

Job summary

CHEP Italia SRL seeks a Senior Key Account Manager to oversee relationships with major customers, driving revenue growth and sustainable supply chain solutions within Italy. You will collaborate with senior leadership to design strategic account plans, lead negotiations, and identify opportunities for portfolio expansion.

The role requires proven KAM experience in FMCG/retail/logistics, strong commercial acumen, and fluency in Italian and English.

Qualifications

• Proven Key Account Management experience with large, strategic customers.
• Background in FMCG, Retail, Supply Chain, Logistics, or related sectors.
• Strong commercial acumen with experience in negotiations and contract management.
• Ability to build trusted partnerships and influence senior decision-makers.
• Fluent in Italian and English.
• Comfortable travelling regularly within Italy.

Responsibilities

• Manage relationships with major customers, ensuring alignment with CHEP’s strategic goals and delivering revenue growth while achieving customer satisfaction targets.
• Collaborate with senior leadership and internal teams to create and implement strategic account plans, with a focus on identifying growth opportunities, optimizing costs, and promoting sustainability.
• Lead high-level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations.
• Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP’s market presence within your portfolio.
• Conduct regular business reviews and audits with customers, ensuring compliance with CHEP’s annual audit plan and maintaining accurate asset management records.
• Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement.
• Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies.
• Lead cross-functional teams to deliver innovative, value-added services and solutions that meet customer needs and promote mutual growth.
• Manage and develop a portfolio of strategic customers, ensuring high levels of retention, satisfaction, and profitable growth.
• Build strong relationships with senior stakeholders and act as the primary customer contact.
• Deliver annual growth targets through account development, active selling, and new business opportunities.
• Lead contract renewals, commercial negotiations, and tender processes.
• Develop and execute Joint Business Plans to improve customer supply chain efficiency and create mutual value.
• Conduct regular business reviews, monitor account performance, and drive continuous improvement.
• Collaborate with cross-functional teams to deliver innovative solutions and enhance customer experience.

Skills

Account Management

Adaptability

Building Rapport

Commercial Sustainability

Customer Experience

Customer Partnerships

Data Storytelling

Digital Customer Solutions

Empathy

Experimenting

Negotiation

Our Business

Relationship Management

Sales Communications

Taking Ownership

Teamwork

Understand Customers

Value Propositions

Education

N/A

Job description

About CHEP

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Key Responsibilities

• Manage relationships with major customers, ensuring alignment with CHEP’s strategic goals and delivering revenue growth while achieving customer satisfaction targets.
• Collaborate with senior leadership and internal teams to create and implement strategic account plans, with a focus on identifying growth opportunities, optimizing costs, and promoting sustainability.
• Lead high-level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations.
• Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP’s market presence within your portfolio.
• Conduct regular business reviews and audits with customers, ensuring compliance with CHEP’s annual audit plan and maintaining accurate asset management records.
• Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement.
• Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies.
• Lead cross-functional teams to deliver innovative, value-added services and solutions that meet customer needs and promote mutual growth.
• Manage and develop a portfolio of strategic customers, ensuring high levels of retention, satisfaction, and profitable growth.
• Build strong relationships with senior stakeholders and act as the primary customer contact.
• Deliver annual growth targets through account development, active selling, and new business opportunities.
• Lead contract renewals, commercial negotiations, and tender processes.
• Develop and execute Joint Business Plans to improve customer supply chain efficiency and create mutual value.
• Conduct regular business reviews, monitor account performance, and drive continuous improvement.
• Collaborate with cross-functional teams to deliver innovative solutions and enhance customer experience.

Profile

Proven Key Account Management experience with large, strategic customers.

Background in FMCG, Retail, Supply Chain, Logistics, or related sectors.

Strong commercial acumen with experience in negotiations and contract management.

Ability to build trusted partnerships and influence senior decision-makers.

Fluent in Italian and English.

Comfortable travelling regularly within Italy.

Salary

Salary 52 800 - 63 000€ annual gross salary

Level Quadro - CCNL Commercio.

Benefits

• All CCNL provided benefits applicable to this level are included.
• Annual Bonus of 15%
• Meal Vouchers
• Employee Assistance Programme (EAP)
• Option to participate in company share scheme
• Life Insurance
• Personal Accident Insurance

Remote Type

Hybrid Remote

Skills

• Account Management
• Adaptability
• Building Rapport
• Commercial Sustainability
• Customer Experience (CX)
• Customer Partnerships
• Data Storytelling
• Digital Customer Solutions (Dcs)
• Empathy
• Experimenting
• Negotiation
• Our Business
• Relationship Management
• Sales Communications
• Taking Ownership
• Teamwork
• Understand Customers
• Value Propositions

Please note: CVs must be submitted in English.

Equal Opportunity

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.

This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.