Account Manager

CHEP Italia SRL; Town of Italy (NY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Company car

Lunch Voucher

Hybrid work model

Brambles share programme

Monthly Webinars on technology

Job summary

CHEP Italia SRL is seeking a results-driven Account Manager to manage a portfolio of customers, build long-term relationships, and drive revenue growth. You will collaborate with Sales, Operations, and Category Management to design and execute strategic plans that enhance value and efficiency while helping CHEP deliver sustainable supply chain solutions.

Fluent in Italian and English, you will negotiate contracts, conduct business reviews, and optimize pricing strategies to achieve growth

Qualifications

• 3–5 years in a customer-facing, field-based role.
• Italian and English fluency are required.
• Analytical mindset with attention to detail.
• Strong networking and negotiation skills.
• Experience with KPI tracking and revenue growth.

Responsibilities

• Manage a portfolio of customers to drive growth and satisfaction.
• Identify opportunities and pursue new business leads.
• Collaborate with cross-functional teams to design strategic plans.
• Conduct regular business reviews, manage tenders, and negotiate contracts.
• Monitor account performance via key metrics and customer feedback.

Skills

Customer relationship management

Account development

Negotiation

Communication

Networking

Data storytelling

Salesforce

English and Italian fluency

Education

Business-related degree desirable

Tools

Salesforce

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description Key Responsibilities

• Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
• Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
• Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
• Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
• Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
• Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
• Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
• Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.

Fluent level of Italian and English is required

You have a valid Driver license.

WHAT WE ARE LOOKING FOR

• 3-5 years experience in a customer facing, field-based role
• A business-related degree would be desirable but is not essential
• Analytically minded with great attention to detail.
• Strong networking, relationship building and inter-personal skills
• Excellent commercial negotiation and presentation skills.
• Salesforce usage
• Familiarity with CHEP’s value proposition Supply Chain Mapping
• Excellent negotiation skills with demonstrable examples of success.
• Worked with financial measures and KPIs.
• Team player with the ability to work on own initiative.

YOUR MISSION

Manage a portfolio of customers to drive business growth, enhance satisfaction, and foster long-term relationships. Implement tailored strategies that align with CHEP’s business objectives, focusing on growth opportunities and delivering value-driven solutions. Serve as the primary customer liaison, ensuring their needs are met and contributing to revenue growth and customer retention.

YOUR GOALS

• Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
• Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
• Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
• Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
• Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
• Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
• Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
• Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.

WHAT WE OFFER

• Attractive salary plus annual bonus based on Performance
• Company car
• Lunch Voucher
• Flexible Working of hybrid model
• Opportunity to take part in the Brambles share programme
• Monthly Webinars around Technology, Supply Chain, Mental health, etc.
• Get a referral bonus sharing the best Talent around you
• A personal growth plan with a focus on training and coaching, a place for you within an international organization where there is a family business atmosphere
• Remote Type Hybrid Remote
• Skills to succeed in the role Account Management, Adaptability, Building Rapport, Commercial Sustainability, Customer Experience (CX), Customer Partnerships, Data Storytelling, Digital Customer Solutions (Dcs), Empathy, Experimenting, Negotiation, Our Business, Relationship Management, Sales Communications, Taking Ownership, Teamwork, Understand Customers, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model, for available positions.