Key Account Manager

Galls; Springfield (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan with companycon

Flexible benefits

Job summary

PHNX, powered by GALLS, is seeking a seasoned Key Account Manager to drive retention and growth within existing accounts and expand into new categories.

You will independently develop account strategies, negotiate terms, and collaborate across product, marketing, and service teams to deliver measurable revenue growth from Ohio accounts.

This role requires strong leadership, strategic thinking, and the ability to advance executive relationships.

Qualifications

• Bachelor’s degree in business, Sales, Marketing, or related field.
• 5+ years of strategic account management, enterprise sales, or customer success.
• Proven ability to develop and implement strategic plans independently.
• Strong negotiation, consultative selling, and decision-making skills.
• Excellent communication, presentation, and analytical abilities.

Responsibilities

• Serve as primary strategic advisor for assigned key accounts, with authority to make recommendations and decisions on account retention approaches.
• Build, nurture, and expand executive-level and key stakeholder relationships.
• Exercise discretion and independent judgment in identifying risks to customer satisfaction and retention; develop and execute mitigation plans.
• Develop and implement account retention strategies that align with overall company goals.
• Independently assess client business challenges and recommend solutions from the company’s portfolio that align with their strategic objectives.
• Lead cross-selling and upselling strategies, including independently negotiating pricing and terms within established guidelines.
• Identify and qualify new category opportunities; create business cases to support growth initiatives.
• Own the development and execution of strategic account plans designed to meet customer goals and achieve revenue targets.
• Analyze data and customer insights to make strategic decisions that drive account performance.
• Forecast, track, and report on key account metrics (renewals, expansions, revenue growth), making proactive adjustments to strategies as needed.
• Serve as the primary advocate for the customer internally, using judgment to prioritize competing demands.
• Collaborate cross-functionally to influence product development, marketing campaigns, and service delivery improvements based on customer insights and account strategies.
• Lead internal strategic account reviews and present account health, retention risks, and growth strategies to senior leadership.
• Act as a strategic thought partner to customers, providing insights into industry trends and best practices.
• Mentor and support other members of the sales or account management team on best practices in strategic selling and retention strategies.
• Participate in cross-functional leadership teams focused on improving customer experience and retention.

Skills

Negotiation

Consultative selling

Decision-making

Communication

Presentation

Analytical abilities

Education

Bachelor’s degree in business, Sales, Marketing, or related field

Job description

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

Powered by GALLS PHOENIX Safety Outfitters (PHNX) takes great pride in its ability to deliver turnout Gear, Clean/Repair Services, rental turnout gear and uniforms that truly conform to a “uniform” standard and in a timely fashion on behalf of its customers. PHNX’ Van based go to market strategy, Customer Service, timeliness and the demand for quality is what separates PHNX from the average PPE or Uniform dealer.

As a Key Account Manager, you will be responsible for driving customer retention and accelerate growth within existing accounts by expanding into new categories and solutions. This role is critical to our long-term growth strategy and will focus on independently developing account strategies, making strategic recommendations, and executing account growth initiatives with minimal supervision.

What You'll Do

Account Retention & Relationship Management

• Serve as the primary strategic advisor for assigned key accounts, with authority to make recommendations and decisions on account retention approaches.
• Build, nurture, and expand executive-level and key stakeholder relationships.
• Exercise discretion and independent judgment in identifying risks to customer satisfaction and retention; develop and execute mitigation plans.
• Develop and implement account retention strategies that align with overall company goals.

Category Growth & Cross Selling

• Independently assess client business challenges and recommend solutions from the company’s portfolio that align with their strategic objectives.
• Lead cross-selling and upselling strategies, including independently negotiating pricing and terms within established guidelines.
• Identify and qualify new category opportunities; create business cases to support growth initiatives.

Strategic Planning & Execution

• Own the development and execution of strategic account plans designed to meet customer goals and achieve revenue targets.
• Analyze data and customer insights to make strategic decisions that drive account performance.
• Forecast, track, and report on key account metrics (renewals, expansions, revenue growth), making proactive adjustments to strategies as needed.

Collaboration & Internal Alignment

• Serve as the primary advocate for the customer internally, using judgment to prioritize competing demands.
• Collaborate cross-functionally to influence product development, marketing campaigns, and service delivery improvements based on customer insights and account strategies.
• Lead internal strategic account reviews and present account health, retention risks, and growth strategies to senior leadership.

Leadership & Thought Partnership

• Act as a strategic thought partner to customers, providing insights into industry trends and best practices.
• Mentor and support other members of the sales or account management team on best practices in strategic selling and retention strategies.
• Participate in cross-functional leadership teams focused on improving customer experience and retention.

What You Bring

• Bachelor’s degree in business, Sales, Marketing, or related field.
• 5+ years of experience in strategic account management, enterprise sales, or customer success, with a focus on retention and account growth.
• Proven track record of exercising discretion and judgment in managing large, complex accounts and driving revenue growth.
• Demonstrated ability to develop and implement strategic plans independently.
• Strong negotiation, consultative selling, and decision-making skills.
• Excellent communication, presentation, and analytical abilities.

What We Offer

• Excellent medical/dental and vision coverage— Eligible 1st?day of the month after start date
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest