Key Account Manage - IS Boeing

LATÉCOÈRE; Mountlake Terrace (WA); Presencial; USD 120 000 - 180 000; Tempo integral

Resumo da oferta

LATÉCOÈRE is seeking a Senior Key Account Manager to own the strategic commercial relationship for the assigned aerospace customers. The role reports to the Chief Sales and Programs Officer and guides Program Managers to achieve commercial performance, customer satisfaction, profitability, and long-term growth.

You will develop and execute long-term strategies, lead executive negotiations, and coordinate with cross-functional teams to align commercial strategy with program execution.

Qualificações

• Bachelor's degree in Business, Engineering or related field (MBA preferred).
• 7+ years of aerospace account or program management experience.
• Experience managing P&L.
• Excellent leadership and executive communications skills.

Responsabilidades

• Develop long-term account growth strategies aligned with the company's objectives.
• Establish executive-level relationships within customer organizations to strengthen partnerships.
• Lead and negotiate pricing, contracts, and long-term agreements for assigned accounts.
• Own account profitability and drive long-term business performance.
• Coordinate with cross-functional teams (Operations, Engineering, Finance, Supply Chain, Quality).
• Lead annual business planning and provide forecasts for future opportunities.

Conhecimentos

Leadership

Executive communication

Strategic account management

Cross-functional collaboration

Formação académica

Bachelor's degree in Business, Engineering or related field

MBA preferred

Descrição da oferta de emprego

Localisation: Mountain Lake Terrace, Etats-Unis

I.FAMILY: Commercial

II.ROLE

ReportingtotheChiefSalesandProgramsOfficer,theKeyAccountManager(KAM)ownsthestrategiccommercialrelationshipoftheassignedcustomerportfolioandisaccountableforcommercialperformance,customersatisfaction,profitabilityandlong-termstrategicgrowth.

The Key Account Manager provides leadership, coaching and guidance to the Program Managers, ensuring customer commitments are achieved while balancing operational capabilities, financial performance and strategic business objectives. Reviewing and reporting quarterly to the President program performance.

III.MISSIONSANDRESPONSIBILITIES

STRATEGICRESPONSIBILITIES

• Developlong-termaccountgrowthstrategiesalignedwiththecompany'sstrategicobjectives.
• Establishexecutivelevelrelationshipswithincustomerorganizationstostrengthenlongtermpartnerships.
• Developandexecutetheaccountstrategyforassignedcustomers.
• Identifygrowthopportunitiesandexpandthebusinessportfolio.
• Leadcommercialnegotiationsandcontractdiscussions.
• Ownaccountprofitabilityandlong-termbusinessperformance.

COMMERCIALLEADERSHIP

• Ownpricingstrategyandcommercialproposals.
• Leadstrategicnegotiationsregardingpricing,contracts,long-termagreementsandcommercialclaims.
• Coordinatebidandproposalactivitieswithinternalstakeholders.
• Supportforecastingofsalesandfuturebusinessopportunities.
• Approvecommercialprioritiesforassignedaccounts.

CUSTOMERRELATIONSHIPMANAGEMENT

• Actastheexecutivepointofcontactforassignedcustomers.
• Serveastheexecutiveescalationpointforcustomerconcernsrequiringstrategicdecisions.
• Monitorcustomersatisfactionanddevelopactionplans.
• Leadexecutivebusinessreviews.
• Maintainexecutivelevelrelationshipsacrosscustomerorganizations.
• Escalatestrategiccustomerissuesinternally.

PROGRAMLEADERSHIP

• EstablishbusinessprioritiesfortheProgramManagementorganization.
• SetperformanceexpectationsforProgramManagers.
• CoachanddevelopProgramManagers.
• Ensurealignmentbetweencommercialstrategyandprogramexecution.
• ReviewProgramManagers'KPIsanddevelopmentplans.
• SupportsuccessionplanningwithintheProgramorganization.

CROSS-FUNCTIONALLEADERSHIP

• CoordinatewithOperations,Engineering,Finance,SupplyChainandQuality.
• Aligncommercialprioritieswithoperationalcapabilitieswithoutcompromisinglong-termcustomerrelationships.
• Ensurecustomerexpectationsremainalignedwithoperationalcapabilitiesandstrategicbusinessobjectives.

FINANCIALPERFORMANCE

• Owncustomeraccountprofitability.
• Leadpricingstrategy.
• Drivemarginimprovementinitiatives.
• Leadannualbusinessplanning.
• ReviewfinancialperformancewithFinance.

CONTINUOUSIMPROVEMENT

• Drivecustomersatisfactionimprovements.
• Identifyopportunitiestoimprovetheoverallcustomerexperienceacrosstheentirevaluestream.
• Promotelessonslearnedacrossaccounts.

SAFETY,COMPLIANCE&GOVERNANCE

• Ensurecompliancewithcompanysafety,environmentalandoperationalpolicies.
• Supportsafeworkpracticesandpromoteastrongsafetyculture.
• Ensureoperationalprocessescomplywithcompanyprocedures,regulatoryrequirementsandcustomerexpectations.
• Participateinauditsandsupportclosureoffindingsandcorrectiveactions.
• Maintaincompliancewithdocumentcontrolandplanninggovernancestandards.
• Revenue
• GrossMargin
• CustomerSatisfaction
• CustomerRetention
• NewBusinessAwards
• AccountGrowth
• CustomerScorecard

V.AUTHORITY

• DefinebusinessprioritiesforProgramManagers.
• Escalatestrategiccustomerissues.
• Leadexecutivecustomernegotiations.
• Approveaccountstrategies.

VI.DECISIONMAKINGRESPONSIBILITIES

• Prioritizestrategicopportunities.
• Resolvestrategiccustomerconflicts.
• Recommendinvestmentprioritiesforassignedcustomers.

VII.REQUIREMENTS

• Bachelor'sdegreeinBusiness,Engineeringorrelatedfield(MBApreferred).
• 7+yearsofaerospaceaccountorprogrammanagementexperience.
• ExperiencemanagingP&L.
• Excellentleadershipandexecutivecommunicationskills.

VIII.GENERALRESPONSIBILITIES

• ComplywithcompanypoliciesandCodeofConduct.
• Promoteethicalbehaviorandcustomerfocus.
• Supportacollaborative,high-performanceculture.