Key Account Manager

NABIS; New York (NY); On-site; USD 61,776 - 75,504; Full time

Benefits offered by this job

Unlimited PTO

Medical/Dental/Vision insurance

401(k) plan with a match

Competitive salary and equity packages

Job summary

A leading cannabis wholesale platform is seeking a Key Account Manager in New York. The role focuses on strengthening relationships with retail partners, driving service adoption, and ensuring exceptional support tailored to each retailer's needs. Key responsibilities include account management, service optimization, and stakeholder collaboration. Candidates should have a retail cannabis background, excellent communication skills, and a proven track record in driving revenue. Benefits include a competitive salary, unlimited PTO, and comprehensive health insurance.

Qualifications

• Currently located in New York State.
• Proven relationships across NY cannabis retail.
• Detail-oriented with multitasking skills.
• Track record of driving revenue with partners.

Responsibilities

• Act as the primary point of contact for assigned retailers.
• Collaborate with teams to meet retail goals.
• Educate retailers on Nabis's services.
• Drive marketplace functionality and retailer engagement.
• Monitor and track retailer success metrics.

Skills

Customer experience expertise

Retail cannabis sales background

Organizational skills

Problem-solving skills

Communication skills

Interpersonal skills

Education

21 years of age or older

Job description

Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

We are building an innovative, technology‑first platform to scale the entire cannabis industry. Backed by Y Combinator and investors including DoorDash Co‑Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co‑founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally.

About the Role

The Key Account Manager will be the main advocate and point of contact for our retail partners, working to strengthen relationships and drive the adoption of Nabis services. Through a mix of in‑person and remote engagement across New York, this key team member will build trust and provide tailored support to meet each retailer’s unique needs.

This role will collaborate with internal teams to align on retail goals, manage Nabis’s suite of retail services, and regularly report on initiative progress. Success in this role is driven by achieving revenue targets, making it an ideal role for a proactive, organized professional skilled at cross‑functional teamwork and solution‑focused communication.

This position requires frequent travel, strong project management, and meticulous record‑keeping to support the continuous improvement and scalability of Nabis’s retail initiatives. The Key Account Manager will play a key role in ensuring exceptional service and advancing Nabis’s vision for impactful retail partnerships.

Responsibilities

• Retail Account Management: Act as the primary point of contact for assigned retailers at operational, executive, local and regional levels, regularly connecting to ensure seamless service across Nabis departments and managing relationship progression for each account.
• Optimize Core Services: Ensure efficient operation of primary services, including delivery and collections, by working closely with Operations, AR, CX, BD, and Engineering teams to address retailer needs.
• Engage Retail Services: Educate retailers on Nabis’s complementary services—such as Marketplace, Bill Pay, data analytics, inventory tracking, order scheduling, automated ordering, POS integrations, and central distribution. Identify adoption barriers and strategize to engage retailers, collaborating on tool development as needed.
• Drive Marketplace Functionality: Maximize market opportunities for retailers by connecting them with promotions or sales rules, sourcing RFPs, and identifying brand partnerships.
• Feature Requests & Strategy Ownership: Manage retail feature requests and maintain retail dossiers, data, and strategies. Present internally on relationship status and strategy.
• Stakeholder Collaboration: Organize and lead cross‑functional retail stakeholder meetings.
• Retailer Engagement: Track each retailer’s engagement across Nabis offerings, such as shelf space, marketplace, and inventory tool adoption. Use insights to guide retailers through the success flow and develop SOPs for ongoing improvement.
• Data Coordination: Maintain a centralized “single source of truth” in Zen Desk for each retailer profile, ensuring alignment with the Retail Success Flow and identifying continuous improvement opportunities.
• Engagement Metrics: Track retailer engagement by monitoring GMV and logging all active points of contact.
• Retail Success Grid Completion: Monitor each retailer’s progress, tracking:
  • Net Promoter Score (NPS)
  • Adoption rates for Anchor Day, Drop & Go, and Bill Pay
  • Marketplace adoption levels (core, exploratory, wholesale)
  • Automatic ordering and product creation
  • Central distribution engagement
  • Shelf space relative to Nabis’s market share, aiming to exceed current levels
• Sales‑Related Metrics: Generate leads and drive growth for brand and product lines through retailer interactions.

Qualifications

• Must currently be located in New York State.
• Background in retail cannabis sales, operations, or related fields.
• Established, trusted relationships across NY cannabis retail.
• Strong customer experience expertise.
• Proven track record in driving revenue with external partners.
• Highly organized.
• Good problem‑solving skills.
• Detail oriented.
• Excellent multitasking, time management, and prioritization skills.
• Superior communication and interpersonal skills.
• Low‑ego, adaptable, and high EQ.
• Must be at least 21 years of age.
• Base Salary starting at $68,640 and uncapped bonus potential.
• Unlimited PTO and paid holidays; competitive salary and equity packages.
• Medical/Dental/Vision offered to all full‑time employees.
• 401(k) plan with a match.

Equal Employment Opportunity

Nabis is an Equal Opportunity Employer. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.