Senior Operations Manager

Doist; New York (NY); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health benefits

401(k)

Job summary

Nabis is seeking a reliable Operations Manager for our New York delivery hub. You will lead a fast-paced warehouse team, ensure accurate inbound/outbound activities, and partner with other hubs to optimize cross-site processes.

The role demands strong organizational skills, high empathy, and the ability to thrive under pressure. Cannabis industry experience is a plus; on-site work is expected.

Qualifications

• Minimum 4+ years in warehouse/logistics operations.
• 4+ years leading a team of 30+ individuals.
• Strong communication and problem-solving skills.
• Experience with ERP and CRM systems is preferred.
• Cannabis distribution experience a plus.

Responsibilities

• Oversee NY hub operations, ensuring timely inbound/outbound movements.
• Monitor daily performance and coach staff as needed.
• Manage volume and maintain SLA compliance.
• Drive OKRs and KPIs for service quality and inventory accuracy
• Ensure SOP adherence and safe, compliant practices
• Forecast staffing needs and schedules for the department
• Collaborate cross-functionally with Central Ops, Engineering, Finance, and People
• Communicate proactively with internal and external partners
• Ensure compliance with all cannabis distribution regulations and reporting
• Build vendor relationships and drive continuous improvement through data analytics

Skills

Empathy

Time management

Communication

High EQ

Delegation

Detail orientation

Supervisory experience

Team leadership

Adaptability

Data analysis

Tools

ERP

CRM software

Job description

About Nabis

Nabis Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation. We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally.

Location Eligibility

This role is open to candidates based in the following states: CA, CO, FL, GA, IA, ID, IL, KS, MA, MD, ME, MI, MO, NJ, NV, NY, TN, TX, UT, VA, or WA. Applicants residing outside of these states will not be considered at this time.

The Role

Nabis is seeking a reliable and motivated Operations Manager to support our New York delivery hub. This individual will be highly organized, demonstrate excellent interpersonal skills, and be motivated to take ownership of their site’s accuracy and efficiency. This role is full-time and may at times include demanding hours. This position requires prior supervisor or manager-level experience in warehouse and/or distribution logistics. The Operations Manager will report to the New York General Manager, and will be responsible for maintaining a complete understanding of Nabis’s central warehouse processes and the nuances of enterprise client relationships. The Operations Manager will organize, oversee, and strategize the daily site operations while working closely with other Nabis hubs. They will work cross-functionally to support the streamlining of all new & existing processes. The ideal candidate will thrive in an environment of intense pressure, short deadlines, and ever-changing requirements.

Responsibilities

• Work holistically with the New York GM, Managers, Supervisors, and Associates to ensure the timely and accurate transportation and movement of all inbound/outbound activities within the warehouse
• Track daily team performance and provide feedback and training to associates as needed
• Track and manage daily volume to ensure no disruption in SLA compliance
• Manage and make progress on all market OKRs and KPIs specifically around DOTIF, quality of service, inventory, and provide a best in class experience to our brand and retail partners
• Monitor and track team’s adherence to standard operating procedures (SOP)
• Forecast and monitor staffing needs and schedules of department associates
• Collaborate with all departments (including Central Ops, Engineering, Finance, and People) to ensure regular and productive cross-department communication
• Provide timely and professional communication to support other Nabis departments and external partner relationships
• Ensure compliance with all state and federal regulations regarding cannabis distribution, including inventory tracking and reporting
• Manage relationships with vendors and other supply chain partners
• Lead continuous improvement initiatives, leveraging technology and data analytics to enhance operational efficiency and customer satisfaction

Desired Skills & Qualifications

• High empathy, excellent communication skills, and an interest in working directly with a wide array of people
• Superior time management and organization
• Tenacity and adaptability to navigate the evolving demands of working at a high-growth startup
• High EQ, low ego, and a willingness to do everything, including manual labor
• Delegation and project follow-up
• Meticulous and detail-oriented
• 4+ years of experience within a warehouse or logistics setting
• 4+ years of experience managing a team of at least 30+ employees
• Adaptability and flexibility
• Familiarity with various business software (e.g., ERP, CRM)
• Monday - Friday, on-site work availability
• Experience in the Cannabis industry preferred
• Supply chain / data analysis training or the equivalent work experience
• Project management and quantitative analysis expertise

Compensation & Benefits

• Medical/Dental/Vision offered to all full-time employees: 75% of employee premium paid by Nabis
• salary at $110k depending on experience along with 401k

Equal Opportunity Employer

Nabis is an Equal Opportunity Employer Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.