Key Account Manager

KONE; Lisle (IL); Remote; USD 163,000 - 214,000; Full time

Benefits offered by this job

401K Employer Match

Medical, Prescription, Dental and Vis

Well-being Program

Paid Time Off & Holidays

Life Insurance

Job summary

KONE in Lisle, IL is seeking a seasoned Key Account Project Manager to drive retention, growth, and value for national accounts. You will manage asset/capital planning, contracts, and performance alignment while coordinating with field and sales teams to maximize wallet share.

The role is remote-based with a primary Lisle location and open to strong candidates outside Illinois. A background in sales, operations, and cross-functional collaboration is highly valued.

Qualifications

• Bachelor's degree in a related industry.
• 7–10 years senior account management or sales management experience if no degree.
• Strong understanding of sales and operations across business lines.

Responsibilities

• Serve as primary point of contact for assigned Core accounts and manage relationships and performance.
• Develop and execute account strategies for retention, growth, profitability, and share of wallet.
• Collaborate with branches, districts, and regional teams to align expectations and execution.
• Manage customer agreements and ensure alignment with pricing, terms, and equipment locations.
• Identify and advance opportunities across services, repairs, modernization, and new equipment.

Skills

Account management

Sales leadership

Relationship building

Financial acumen

Education

Bachelor's degree in related field

Job description

## Key Account Project ManagerHae: Lisle IL: Täysipäiväinen: Julkaistu tänään: R0665376*Founded in 1910,* *KONE* *is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an* *innovation and sustainability* *leader with repeated recognitions by* *Forbes**, Corporate Knights for clean capitalism and others.* Are you ready to make your next career move to join our team and support our major national accounts with both operational and sales activities? As our **Key Account Project Manager,** you will be responsible for the retention, growth and value of the account, asset/capital planning, contract management and ensuring the customer's performance goals and account management objectives are met /exceeded. **Please note:** This is a remote-based position with a primary location in Lisle, IL and open to considering candidates that reside outside of Illinois. **JOB DUTIES:*** Customer & Portfolio Management: Serve as the primary point of contact for assigned Core accounts, managing customer needs, account performance, escalations, and overall relationship health.* Retention & Profitable Growth: Develop and execute account strategies focused on customer retention, revenue growth, profitability, and expanding KONE’s share of wallet.* Field Collaboration: Partner closely with branches, districts, and regional teams to align customer expectations with local execution, resolve issues, and ensure a consistent customer experience.* Contract Management: Maintain strong understanding of customer agreements and ensure alignment with contractual scope, pricing, terms and conditions, equipment, and locations.* Sales & Business Development: Identify and advance opportunities across service, repairs, modernization, and new equipment, coordinating with Field and sales teams throughout the sales process.* Account Planning: Develop proactive account and asset strategies based on customer priorities, equipment needs, business objectives, and long-term capital plans.* Performance & Reporting: Analyze account performance, financial results, risks, and opportunities; develop actionable plans and present business reviews to customers and internal stakeholders.* Relationship Management: Build trusted relationships across the customer organization, including senior decision-makers, while strengthening KONE’s position as a strategic partner. Hiring Requirements:* Bachelor’s degree in a related industry* In lieu of degree, 7-10 years senior account management or sales management experience* The ideal background will bring understanding of sales and operations of all business lines, financial acumen, and collaboration skills ranging from written to verbal.* General management experience, desirable At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. *We hire individuals who value culture because we believe culture drives innovation** *We value your authentic self.** *Collaborative, creative, and supportive work environment.** *Passionate about safety, quality, and innovation** *We care about the communities where we live and work.* **Just some of our many benefits include:*** Competitive salary* Flexible work schedule* Opportunities to learn and grow* 401K Employer Match* 401k Employer Non-elective Contribution* Well-being Program* Medical, Prescription, Dental and Vision Insurance* Digital Health Solutions & Telehealth* Health Savings Account (HSA)* Flexible Spending Accounts (FSAs)* Employee Family Assistance Program (EFAP)* Family & Medical Leave* Parental Leave* Leave to Care for a Domestic Partner* Paid Time Off & Holidays* Company Paid Life and AD&D Insurance* Supplemental Life and AD&D Insurance* Company Paid Short-term and Long-term Disability* Buy-Up Long-term Disability* Critical Illness Insurance* Hospital Indemnity & Accident Insurance* Identity Theft Protection* Legal Insurance* KONE Credit Union* Tuition Reimbursement* Commuter Benefits *This role has been categorized as a remote position. Remote employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. Employees may live in any location within the area of the role’s scope of responsibility.**The national hiring range* for this role is $152,600 - $200,235. The compensation *package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.*We will also consider candidates in Lisle IL. The hiring range for Lisle is $163,300 - $214,305. **Variable Compensation**KONE 60/40 Annual Bonus plan at 25% Target Incentive based on achievement of company goals and individual goalsCome share your passion and energy to make a positive impact at KONE for our customers and your career!