Key Account Manager

KONE; United States; Remote; USD 153,000 - 200,000; Full time

Benefits offered by this job

Competitive salary

Flexible work schedule

401K Employer Match

Health Insurance

Well-being Program

Tuition Reimbursement

Job summary

KONE is seeking a dedicated Key Account Manager to manage retention, growth and value for national accounts. The role focuses on asset planning, contract management, and achieving account objectives while coordinating with field and sales teams.

The position is remote with a primary location in Lisle, IL and open to candidates outside Illinois. The role emphasizes collaboration, long-term planning, and a strong emphasis on safety, quality and customer satisfaction, with comprehensive benefits

Qualifications

• Bachelor's degree required or 7–10 years of senior account management or sales management experience in lieu of degree.
• Understanding of sales and operations across all business lines, financial acumen, and collaboration skills.
• General management experience is desirable.

Responsibilities

• Serve as the primary point of contact for assigned Core accounts and manage relationship health.
• Develop and execute account strategies focused on retention, revenue growth and profitability.
• Collaborate with branches, districts and regional teams to align customer expectations with local execution.

Skills

Key Account Management

Sales Management

Financial Acumen

Cross-Functional Collaboration

Account Strategy

Education

Bachelor's degree in related field

Job description

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others.

Are you ready to make your next career move to join our team and support our major national accounts with both operational and sales activities?

As our Key Account Manager, you will be responsible for the retention, growth and value of the account, asset/capital planning, contract management and ensuring the customer's performance goals and account management objectives are met /exceeded.

Please note: This is a remote-based position with a primary location in Lisle, IL and open to considering candidates that reside outside of Illinois.

JOB DUTIES:

• Customer & Portfolio Management: Serve as the primary point of contact for assigned Core accounts, managing customer needs, account performance, escalations, and overall relationship health.
• Retention & Profitable Growth: Develop and execute account strategies focused on customer retention, revenue growth, profitability, and expanding KONE's share of wallet.
• Field Collaboration: Partner closely with branches, districts, and regional teams to align customer expectations with local execution, resolve issues, and ensure a consistent customer experience.
• Contract Management: Maintain strong understanding of customer agreements and ensure alignment with contractual scope, pricing, terms and conditions, equipment, and locations.
• Sales & Business Development: Identify and advance opportunities across service, repairs, modernization, and new equipment, coordinating with Field and sales teams throughout the sales process.
• Account Planning: Develop proactive account and asset strategies based on customer priorities, equipment needs, business objectives, and long‑term capital plans.
• Performance & Reporting: Analyze account performance, financial results, risks, and opportunities; develop actionable plans and present business reviews to customers and internal stakeholders.
• Relationship Management: Build trusted relationships across the customer organization, including senior decision-makers, while strengthening KONE's position as a strategic partner.

Hiring Requirements:

• Bachelor's degree in a related industry
• In lieu of degree, 7-10 years senior account management or sales management experience
• The ideal background will bring understanding of sales and operations of all business lines, financial acumen, and collaboration skills ranging from written to verbal.
• General management experience, desirable

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation

We value your authenticself.

Collaborative, creative, and supportive work environment.

Passionate about safety, quality, and innovation

We care about the communities where we live and work.

Just some of our many benefits include:

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non‑elective Contribution
• Well‑being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health SavingsAccount (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• ParentalLeave
• Leaveto CareforaDomesticPartner
• PaidTimeOff&Holidays
• Company Paid Life and AD&D Insurance
• SupplementalLifeandAD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• Commuter Benefits

This role has been categorized as a remote position.

Remote employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company.

Employees may live in any location within the area of the role's scope of responsibility.

The national hiring range for this role is $152,600 - $200,235. The compensation package offered will depend on candidate's ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each