Key Account Manager

EcoFlow; Irvine (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading energy solutions company in California is seeking a Key Account Manager to develop and maintain strong relationships with large residential clients. The ideal candidate will have at least 3 years of experience in key account management, with strong communication and project management skills. Responsibilities include collaborating with teams to address client needs and driving business growth. This role offers opportunities to innovate and impact the residential energy market positively.

Qualifications

• At least 3 years of experience in key account management or related fields.
• Strong logical thinking and analytical skills.
• High level of proficiency in English communication.

Responsibilities

• Collaborate with teams to execute account management plans.
• Maintain and strengthen relationships with key clients.
• Organise client meetings with clear objectives.

Skills

Client relationship management

Project management

Analytical thinking

Communication skills

Organisational ability

Education

Bachelor’s degree or above

Job description

Overview

• EcoFlow was born out of the dream of a group of battery engineers in 2017. Amid the global transition towards renewable energy, we lead the way forward with industry-leading portable power products, solar technology, and smart home energy solutions.
• EcoFlow Europe is now actively participating in the innovation of residential energy storage and use technology, bringing Smart, Flexible and Reliable residential power solutions to thousands of homes.

Our Vision: Our vision is to power a new world. It\'s a call to the future - an aspirational, technology-driven, eco-friendly future shared by everyone.

Our Mission: Our mission from day one is to provide smart and eco-friendly energy solutions for individuals, families, and society at large. We are, were, and will continue to be a reliable and trusted energy companion for users around the world.

The Key Account Manager is responsible for developing and growing key relationships within large residential accounts for Ecoflow.

Your career with us: At EcoFlow, we are all innovators with a diverse set of backgrounds, skill sets, interests and needs, united in the mission to Power a New World. At EcoFlow, you will:

• Find reliable peers, savvy mentors and see new career perspectives;
• Meet new challenges, solution possibilities and chances to show yourself;
• See wider, grow faster and to be outstanding.

Responsibilities

1. Collaborate with key account BD teams to develop and execute account management plans, ensuring client needs are addressed promptly.
2. Maintain and strengthen relationships with key clients, building long-term and stable partnerships.
3. Organise client meetings with clear objectives and efficient agendas, and ensure timely follow-up on meeting outcomes.
4. Track client requirements, coordinate with internal teams, and ensure timely delivery of support and solutions.
5. Oversee the order process and contract management, ensuring timely execution and resolution of issues during implementation.
6. Work closely with cross-functional teams to keep projects on schedule, adjust resources and strategies as needed, and ensure smooth project completion.
7. Collect client feedback and continuously optimise account management and service processes to enhance customer satisfaction.
8. Drive business growth and expansion of key accounts in line with the company’s goals and strategies.

Qualifications

1. Bachelor’s degree or above, with at least 3 years of experience in key account management or related fields.
2. Strong client relationship management and communication skills.
3. Excellent project management skills, capable of handling multiple client projects efficiently and achieving results.
4. Highly proactive and execution-oriented, with the ability to respond quickly to client needs and drive team performance.
5. Strong logical thinking and analytical skills, able to distil key insights from complex information and develop effective action plans.
6. Strong organisational ability to manage meetings, client requests, and project progress effectively, ensuring process completion.
7. Excellent English communication skills, both written and verbal, with proficiency in business communication and documentation.
8. We’re looking for someone who:
9. Thrives in a fast-paced environment and demonstrates strong execution skills.
10. Is goal-oriented and self-driven to move projects forward.
11. Has a strong sense of ownership and teamwork spirit.