Key Account Manager

Navia; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Navia in Houston is seeking a seasoned Key Account Manager to oversee end-to-end international freight for major clients, aligning solutions with client needs and KPIs.

You will coordinate with suppliers, maintain data in Cargowise and NaviaHub, and mentor the operations and customer service teams to ensure on-time, cost-efficient shipments.

The role emphasizes rate management, project onboarding, and strong collaboration with sales and Product. Prior global logistics experience is essential.

Qualifications

• 8+ years of international transportation and logistics experience (ocean/air/3PL/4PL/PO management).
• Operational knowledge of Cargowise, including PAVE, Workflow, and Tasks.
• Comprehensive knowledge in PO management and eSolutions supply chain modes.
• Advanced proficiency in MS Office (Excel, PowerPoint, Visio).
• Proficiency in supply chain concepts (international supply chain, inventory, procurement).
• Well-organized self-starter with attention to detail and strong communication.
• Financial and accounting acumen; team player capable of motivating staff.

Responsibilities

• Maintain ownership for Key accounts and set goals.
• Lead and develop the operations and customer service teams.
• Coordinate with Partner Agents/Navia Offices to keep orders on schedule.
• Provide carrier routing guidance and booking support.
• Ensure deliveries for FCL/LCL/Airfreight for allocated accounts.
• Audit files per KPI and troubleshoot issues with partners and clients.
• Drive onboarding of new key accounts with leadership.
• Provide commercial support including pricing and rate management.
• Attend client calls or in-person visits as needed.

Skills

International logistics expertise

Cargowise proficiency

MS Office proficiency

PO management knowledge

Supply chain concepts

Detail-oriented

Financial acumen

Education

Bachelor’s degree in logistics, supply chain, or international business

Tools

Cargowise (PAVE, Workflow, Tasks)

NaviaHub

Power BI

Job description

Navia is where people, technology, and data combine. We are a fully integrated freight and logistics company delivering empowered outcomes across all aspects of the supply chain, including sea and air freight, customs clearance, and third-party logistics and e-commerce.

Our Values:

Innovation - Since Navia began, we’ve been early adopters of technology, pushing its boundaries to drive even greater efficiency. By helping our clients transform their businesses, we’re also transforming our industry for the better.

Transparency - We’ve always believed that greater clarity leads to better outcomes. That’s why Navia was founded on accountability, integrity, and loyalty. Our services and systems provide clients with full visibility, and our culture is one of total transparency.

Performance - Only people with years of on-the-ground experience can create freight-forwarding solutions that move the industry ahead. We have the leading people, processes, and high-performance technology in place to deliver consistently superior results.

Partnerships - Partnerships are at the heart of Navia. We’re a trusted team with an embedded collective spirit of going beyond the expected. By making the complex simple, we empower our clients to reach heights. With agility, efficiency, and experience, our purpose is simply this: to deliver value.

At Navia, we’re proud to offer an end-to-end supply chain that performs not only in one or two facets but across the entire process. We are a growing business looking to expand our footprint in North America and strengthen our market presence. As such, we are seeking a candidate to serve as a Key Account Manager.

The role of the Key Account Manager is to handle end-to-end operations for key account clients, covering all facets of international freight. This includes providing the best solution for clients’ freight movement to mirror their needs, liaising with suppliers, and negotiating rates. The key account manager also works in accordance with company policies and oversees KPIs, procedures, and operational customer service.

Reports To: Director of Accounts and Product

KEY DUTIES AND RESPONSIBILITIES

• Maintain ownership for Key accounts:
• Set goals and expectations for each account.
• Ensure the customer service operations team has the training and tools needed to be successful.
• Maintain client SOPs, value creation projects, and reporting.
• Maintain data integrity in Cargowise and the NaviaHub.
• Financial performance reporting
• Operations Management:
• Leading and developing the operations and customer service team members.
• Liaising with Partner Agents/Navia Offices to facilitate orders and ensure they remain on schedule, and all milestones remain up to date and current.
• Coordinating with origin operations and agents, providing carrier routing and booking guidance.
• Ensuring operations are arranging deliveries for FCL/LCL/Airfreight consignments for allocated accounts.
• Providing coverage for team members who are away as needed.
• Auditing / Closing files as per KPI
• Troubleshooting issues with agents /shippers/service providers and clients alike.
• Operating urgent, time-sensitive shipments.
• Any other duties as directed by management
• Key Account implementations:
• Drive onboarding of new key accounts with the support of the Account and Product Director.
• Ensure we are providing a structured implementation project plan.
• Responsible for working with all key stakeholders to ensure an efficient implementation process.
• Technology
• Become proficient in our PO Management and technology platforms.
• CW1
• NaviaHub
• Microsoft Power BI
• Provide commercial support for key accounts, including pricing and rate management.
• Work with sales management to capitalize on margin and value-add opportunities.
• Attend client calls or in-person visits when necessary.

MINIMUM REQUIREMENTS

• 8+ years of strong working knowledge of international transportation and logistics (ocean/air/ 3PL/4PL/PO management).
• Operational knowledge of Cargowise, including PAVE, Workflow, and Tasks.
• Comprehensive knowledge in PO Management and eSolutions supply chain modes.
• Advanced proficiency in the MS Office suite of products (Excel, PowerPoint, and Visio)
• Proficiency in supply chain concepts and processes (i.e., international supply chain, inventory management, compliance, distribution, and/or procurement).
• A well-organized self-starter who is highly detail-oriented.
• The ability to represent the company and effectively deal with internal customers and vendors is essential.
• Financial and accounting acumen.
• Team player able to empower staff and drive momentum and positivity.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in logistics, supply chain, or international business.
• Basic knowledge of ED/APII concepts and processes, and ERP systems (JDE/SAP, etc.)
• Experience working on the Shipper/Importer side of the business

PHYSICAL REQUIREMENTS

• The job is performed indoors in a traditional office setting. Activities include extended periods of sitting while working at a computer, as well as occasional fast-paced operations and events.
• The employee is occasionally required to stand, walk, sit, and reach with hands and arms.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Ability to communicate orally with customers, vendors, management, and co-workers. Regular use of the telephone, virtual meetings, and e-mail for communication. Hearing, vision, and speaking within normal ranges are essential for normal conversations, receiving ordinary information, and preparing or inspecting documents.
• Good manual dexterity for operating common office equipment, such as computers, calculators, and copiers.
• While performing the duties of this job, the employee is regularly required to sit; use hands to grasp, handle, or feel; and operate a computer keyboard, mouse, and telephone keypad.