Key Account Manager

RXO, Inc.; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plan with company-m

Pre-tax accounts

Company-paid disability and lifecert

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off and holidays

Job summary

RXO, Inc. is seeking a Key Account Manager to serve as the daily point of contact and relationship manager for our most important clients.

You will expand existing accounts, negotiate rates, and coordinate with carriers while maintaining a deep understanding of client needs. You will uphold RXO’s standards, ensure accurate billing, and keep internal systems updated to reflect sales metrics and service quality.

Qualifications

• Bachelor’s degree or equivalent related work or military experience.
• 1 year of professional experience.

Responsibilities

• Serve as the daily point of contact and relationship manager for RXO’s top clients.
• Expand current customer accounts through ongoing relationship development.
• Collaborate with team members to secure the terms of sale, including negotiating rates, identifying carriers, procuring specialized equipment.
• Maintain a strong understanding of the industry and client needs; cultivate a core book of business.
• Ensure the integrity of the shipment and the RXO brand by following standard processes and procedures.
• Update internal tracking and reporting systems throughout the day to maintain accuracy in sales and volume metrics.
• Monitor and ensure accurate billing; strive to ensure mutually beneficial business operations.

Skills

Relationship management

Communication skills

Account management

Negotiation

Education

Bachelor’s degree or equivalent related work or military experience

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Key Account Manager at RXO, you’ll serve as the daily point of contact and relationship manager for our most important clients.

What Your Day-to-day Will Look Like

• Serve as an advocate and liaison for RXO’s top clients to ensure overall customer satisfaction
• Expand current customer accounts through ongoing relationship development
• Collaborate with team members to secure the terms of sale, including negotiating rates, identifying carriers, procuring specialized equipment, etc.
• Maintain a strong understanding of the industry and client needs; cultivate a core book of business for consistent and repeatable sales
• Ensure the integrity of the shipment and the RXO brand by following standard processes and procedures
• Update internal tracking and reporting systems throughout the day to maintain accuracy in sales and volume metrics
• Monitor and ensure accurate billing; strive to ensure mutually beneficial business operations

At a Minimum, You’ll Need

• Bachelor’s degree or equivalent related work or military experience
• 1 year of professional experience

It’d Be Great If You Also Have

• 5 years of experience in a transportation sales environment
• Excellent verbal and written communication skills

Does this sound like you? Check out what else RXO has to offer.

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.