Key Account Manager

Nidec Automation; Boston (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Nidec is seeking an Account Manager IV to lead the most strategic client relationships. You will act as a senior trusted advisor to executive stakeholders, owning long‑term account strategy and driving retention and value realization across a critical portfolio.

In this role you will manage renewals, pricing discussions, and cross‑sell opportunities, coordinating across sales, legal, finance, and product teams. You’ll report on performance and guide strategic decisions at the executive level.

Qualifications

• Bachelor’s degree in business, Marketing, or related field.
• 8–12+ years of progressive account management or strategic client leadership.

Responsibilities

• Own a portfolio of complex, high‑revenue client accounts.
• Serve as executive sponsor and trusted advisor to senior stakeholders.
• Define multi‑year strategies focused on retention and expansion.
• Lead renewals, pricing discussions, and contract negotiations.
• Coordinate cross‑functional resources and drive client outcomes.
• Deliver strategic reviews, forecasts, and insights to executives.

Skills

Strategic thinking

Financial acumen

Analytical skills

Cross-functional influence

Autonomy and judgment

CRM proficiency

Forecasting proficiency

Reporting proficiency

Education

Bachelor’s degree in business or related field

Tools

CRM systems

Forecasting tools

Reporting tools

Job description

Nidec is the world's No.1 comprehensive motor and drive manufacturer handling "everything that spins and moves", miniature to gigantic. Nidec is a global enterprise comprised of over 300 subsidiaries/affiliates. We are a leading manufacturer of commercial motors, industrial motors, appliance motors, and controls. Nidec motors can be found in products that range from cell phones, computers and home appliances to industrial and mining equipment – and everything in between. Our product line features a full line of high efficiency motors for industrial applications in water treatment, mining, oil and gas, and power generation, and for commercial applications such as pool and spa, condensers, cooling towers and large refrigeration units. From keeping us comfortable in our homes to pumping clean water to making our cars more safe, electric motors are an indispensable part of our daily lives. At Nidec, our employees are on the forefront of developing new motor technologies. As we move deeper into the age of robotics, the impact of motors will only increase. With over 140,000 employees stationed worldwide, Nidec continues to be a unique organization, and each location maintains its individual personality.

About the Role

The Account Manager IV is a principal‑level individual contributor responsible for leading the organization’s most complex, high‑value, and strategically important client relationships. This role operates as a senior trusted advisor to executive client stakeholders, owns long‑term account strategy, and drives sustained retention, expansion, and value realization across an assigned portfolio. The Account Manager IV demonstrates advanced business acumen, influences outcomes across the organization without formal authority, and plays a key role in shaping account management best practices and client engagement strategy.

Responsibilities

Strategic Account Ownership & Executive Engagement

• Own and lead a portfolio of the most complex, high‑revenue, or strategically critical client accounts
• Serve as executive sponsor and trusted advisor to senior and C‑suite client stakeholders
• Develop deep understanding of client business models, strategic priorities, and long‑term objectives
• Align account strategy with both client outcomes and organizational goals

Account Strategy, Retention & Growth Leadership

• Define and execute multi‑year account strategies focused on retention, expansion, and long‑term value
• Lead complex renewals, pricing discussions, and contract negotiations in partnership with sales, legal, and finance
• Identify, shape, and drive cross‑sell and upsell opportunities within existing accounts
• Proactively manage account risk, satisfaction, and performance metrics

Cross‑Functional & Organizational Leadership

• Lead virtual account teams by coordinating cross‑functional resources across sales, operations, product, finance, and support
• Influence internal stakeholders and decision‑making through expertise, credibility, and relationship leadership
• Advocate for client priorities and champion improvements to service delivery and solutions

Reporting, Forecasting & Executive Communication

• Deliver strategic account reviews, performance insights, and growth forecasts to internal executive leadership
• Maintain disciplined account governance, forecasting accuracy, and CRM data integrity
• Provide thought leadership and insights based on account trends and client feedback

Qualifications

• Bachelor’s degree in business, Marketing, or a related field
• 8–12+ years of progressive experience in account management, customer success, or strategic client leadership roles

Required Skills

• Proven success managing enterprise or highly complex accounts with significant revenue responsibility
• Strong strategic, financial, and analytical acumen
• Ability to influence cross‑functionally and drive outcomes without direct authority
• High degree of autonomy, accountability, and judgment
• Advanced proficiency in CRM, forecasting, and reporting tools

Equal Opportunity Statement

Nidec is an Equal Employment Opportunity (EEO) and Affirative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: EEOC Self Print Poster.