Key Account Lead

Consilio LLC; United States; Hybrid; USD 120,000 - 160,000; Full time

Job summary

Consilio LLC seeks a Key Account Lead to own account management strategy and execution for premier strategic accounts. This leader partners across Sales, Delivery and Offerings to activate growth, improve retention, and balance coverage and capacity across the portfolio.

You will build executive-level relationships, drive retention and expansion, and guide a matrixed team to deliver high-quality, governance-driven account plans and QBRs. Travel up to 30% is required.

Qualifications

• Bachelor’s degree in Business, Legal, Marketing, Communications, or a related field; equivalent experience considered.
• 10–15 years of experience in strategic account management, client leadership, or enterprise delivery.
• Experience managing complex accounts and influencing cross-functional execution.
• Experience with legal, eDiscovery, or consulting industry training is highly desirable.

Responsibilities

• Lead strategic account planning and establish governance for premier accounts.
• Drive retention, expansion, and client satisfaction across the portfolio.
• Build executive-level client relationships; influence stakeholders and decision makers.
• Coach and coordinate account management team assignments for coverage and execution.
• Partner with Sales, Delivery, and Offerings to activate growth plays and product penetration.
• Represent Account Management in deal reviews and GTM syncs; provide context and actions.
• Own governance cadence for Account Planning Sessions, QBRs, GTM Syncs, and Deal Reviews.
• Identify risks and opportunities within account scope; drive cross-functional resolution.
• Maintain visibility into account health and translate insights into actionable plans.
• Ensure account plans, governance notes, actions, and decisions are communicated to stakeholders.

Skills

Strategic account management

Executive client relationships

Cross-functional leadership

Negotiation

Growth strategy

Education

Bachelor’s degree in Business, Legal, Marketing, Communications, or related field

Job description

Overview

The Key Account Lead owns account management strategy, leadership, and execution for a select portfolio of premier and strategic accounts. This role strengthens account relationships through disciplined account planning, focused product penetration, relationship and account expansion, and consistently high-quality execution. In support of Consilio’s Commercial Transformation, this leader partners across Sales, Delivery, and Offerings to activate growth plays, improve retention and satisfaction, and ensure coverage and capacity are balanced across assigned accounts.

Responsibilities

Essential Duties and Responsibilities:

• Lead strategic account planning and establish clear governance for assigned premier/strategic accounts.
• Drive retention, expansion, and client satisfaction across the assigned account portfolio.
• Build and maintain executive-level client relationships; influence key stakeholders and decision makers.
• Coach and coordinate account management team assignments to ensure coverage, capacity balance, and high-quality execution.
• Partner with Sales, Delivery, and Offerings to activate growth plays, accelerate product penetration, and expand relationships.
• Represent Account Management in deal reviews and go-to-market (GTM) syncs; provide account context and recommended actions.
• Own the governance cadence and content for Account Planning Sessions, QBRs, GTM Syncs, and Deal Reviews.
• Identify risks and opportunities within account scope; elevate issues and drive cross-functional resolution as needed.
• Maintain visibility into account health (retention, expansion, satisfaction) and translate insights into actionable plans.
• Ensure account plans, governance notes, actions, and decisions are documented and communicated to relevant stakeholders.

Qualifications

Minimum Education Requirements:

• Bachelor’s degree in Business, Legal, Marketing, Communications, or a related field; equivalent experience considered.

Minimum Experience Requirements:

• 10–15 years of experience in strategic account management, client leadership, or enterprise delivery.
• Experience managing complex accounts and influencing cross-functional execution.
• Experience with legal, eDiscovery, or consulting industry training is highly desirable.

Other Requirements:

• Strategic account planning expertise; strong stakeholder influence and negotiation skills.
• Coaching and coordination skills to align coverage and execution across a matrixed team.
• Executive client engagement and communication skills; ability to represent Account Management in leadership forums.
• High organizational discipline and follow-through; comfort operating with defined governance touchpoints (Account Planning Sessions, QBRs, GTM Syncs, Deal Reviews).

Working Conditions:

• Full-time position – can be remote or onsite in one of Consilio’s core locations
• Some travel (up to 30%) be required for internal meetings, client engagement, and other industry or company related events.

Consilio’s True North Values

• ExcellenceWe strive to make every client our advocate
• PassionWe DO because we CARE
• CollaborationWe win together through teamwork and communication
• AgilityWe flex, adapt and embrace change
• PeopleWe value, respect and invest in our teammates
• VisionWe create clarity of purpose and a clear path forward

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.