Director of Projects

ISS Facility Services - North America; New York (NY); Hybrid; USD 180,000 - 190,000; Full time

Job summary

ISS Facility Services - North America is seeking a Senior Leader to drive the strategic development and delivery of Capital Projects and MAC across the North America account. You will lead the delivery model, manage resources, oversee Commercial Governance and Risk, and develop the supply chain strategy to support organic growth and high standards of service.

The role requires a minimum of 10 years at senior management level within building projects/FM, with experience managing projects valued

Qualifications

• Bachelor’s degree or equivalent work experience in construction/engineering.
• 10+ years at senior manager level in building projects/FM.
• Experience managing projects valued at $20M+.
• Experience with health & safety compliance.
• Experience estimating costs and presenting tender documents.
• Strong written and spoken English.
• IT literacy with MS Project and MS Office.

Responsibilities

• People Management – manage teams and interface with diverse stakeholders.
• Commercial Awareness – understand key financial, labor and material variables and improvements.
• Resource Management – optimize labor and materials usage.
• Customer Orientation – understand client needs and work diligently.
• Work Standards – maintain high standards of quality, safety and performance.
• Resilience – stay objective under high work pressure.
• Decision making – make key project decisions when needed.

Skills

Leadership

Stakeholder management

Communication

Decision making

Coaching

Education

Bachelor’s degree or equivalent

Construction/Engineering discipline

Tools

MS Project

Microsoft Office

Job description

Leadership and development of North America Capital Projects focusing on the 3C’s as per the Global Blueprint;

• Capability
• Credibility
• Cost leadership

Implementing and sustaining a high standard of project delivery to enhance ISS's position within the project market leading to growth within North America for an account specific

Leadership and Responsibility for the strategic and tactical development and delivery of Capital Projects and MAC across North America account specific

Specifically developing the delivery model, managing resource, Commercial Governance & Practices, Compliance & Risk, developing the supply chain strategy

Key Purpose

• Responsible for the strategic and tactical development and delivery of Capital Projects and MAC
• Responsibility to organically grow Projects within North America account specific
• Develop & Maintain Relationships with the ISS Account Specific Country Team, Key Accounts, Global Operations and External customers
• P&L Accountability aligned to country
• Developing the delivery model & managing resource across contracts
• Commercial Governance & Practices
• Compliance & Risk
• Developing the supply chain strategy including S/C Management
• Support the Capital Projects Global Operations Team in the development and implementation of best practice processes and procedures to ensure high standard of service

Success Criteria

• Organic Growth of the Projects business
• Contribution to the country Revenue and Margin Targets
• Key interface of Project delivery within North America Account Specific
• Providing leadership and consistency of project performance aligned with Global Operations - Capital Projects
• Zero H&S Incidents
• All Compliance and Governance achieved
• Audit Regime Established (Operational / Commercial/ H&S)

Ideal Candidate Experience

• Bachelor’s Degree or Equivalent work experience
• Expertise and qualifications in a Construction, Engineering or Built Environment discipline would be a pre-requisite of the role.
• Preferably a minimum of 10 years’ experience operating at a Senior Manager Level within the building project and FM industry, preferably in the banking sector / corporate environments / commercial offices.
• Demonstrate experience in managing projects to a value of 20 million or above
• Demonstrate experience of managing Health & Safety compliance
• Demonstrate experience of estimating project costs, and presenting high quality tender documents to customers
• Strong verbal and written English
• Demonstrate IT literacy capability with Microsoft Office suite including MS Project
• Demonstrate experience of leading/managing/supporting/coaching a Project Management Team to deliver quality projects to stakeholders.
• Target orientated, focus on quality and delivery to high standards and ensures development of self and others under their control.

Key Accountabilities

• People Management – the ability to manage teams and interface with diverse stakeholders.
• Commercial Awareness – the ability to understand the key financial, labor and material variables and identify to the business where improvements can be made.
• Resource Management – the ability to recognize where labor and materials can be saved and bring act on this knowledge.
• Customer Orientation – the ability to understand Client needs and work politely and diligently.
• Work Standards – the ability to recognize, implement and maintain high standards of excellence in the areas of quality, safety and operational performance within the Client account.
• Resilience – the ability to maintain an objective and positive focus through periods of high and sustained work pressure.
• Decision maker- the ability to make key decisions as and when appropriate during the project life cycle without waiting for prompting.

Physical Demand And Work Environment

• Hybrid work (remote and onsite)
• Up to 25% travel
• Occasional site visits to operational facilities
• Extended computer and desk-based work
• Participation in virtual and in-person meetings
• Must be able to lift a minimum of 15 pounds

HSEQ Compliance:

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status.

The annual salary range for this position is $180000.00 per year - $190000.00 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.