Key Account Director

Cambria; Los Angeles (CA); On-site; USD 140,000 - 175,000; Full time

Job summary

Cambria, a referral-only Amazon agency for founder-led CPG brands, seeks a Key Account Director to co-own top client relationships with the founding team. You will bridge our technical teams and ambitious clients, guiding strategy with data-driven insight.

In this high-context role, you’ll translate backend execution into clear ROI updates, run client meetings, and tailor communications to executives or technical leads. Remote-friendly, autonomous work environment awaits.

Qualifications

• 5+ years in demanding account management, consultancy, agency leadership, or entrepreneurial ventures.

Responsibilities

• Completely own the client relationship, ensuring high satisfaction and proactive strategic communication.
• Understand complex backend execution and translate data into clear ROI updates for clients.
• Manage the entire lifecycle of client meetings: prep, lead, and delegate action items to technical teams.
• Read the room and adapt with executive summaries or deep-dive technical breakdowns as needed.
• Anticipate questions and set a cadence so clients feel momentum.
• Coordinate dozens of technical conversations using Slack and PM tools.

Skills

AI Fluency

Communication

Operational discipline

Fast follow-up

Home office setup

Job description

Cambria is a referral-only, full-service Amazon agency built specifically for founder-led CPG subscription brands. We are seeking a highly competent and strategically minded Key Account Director to take co-ownership of our top-tier client relationships with the founding team. You will operate at the intersection of complex backend data and high-level strategy to optimize the day-to-day experience for some of the fastest-growing consumer companies in the world.

Description

Founded by former brand founders with successful exits, our approach is driven by firsthand knowledge of what true brand alignment looks like strategically and operationally. In this high-context, high-leverage role, you will report to and work alongside three members of the co-founding team. After a deliberate and structured handoff process, you will become the person who holds the most information in the room, acting as the bridge between our highly skilled technical teams and our ambitious clients.

Responsibilities

• Completely own the client relationship, ensuring high satisfaction, clear ROI alignment, and proactive strategic communication.
• Understand complex backend execution and translate data into clear, consistent updates that keep clients informed and confident.
• Manage the entire lifecycle of client meetings: run internal call prep, lead the conversation, and delegate action items to technical teams.
• Read the room and adapt seamlessly, providing high-level executive summaries or deep-dive technical breakdowns depending on the specific client.
• Anticipate the next question proactively and dictate the communication cadence so the client always feels momentum.
• Orchestrate dozens of fast-moving, highly technical conversations simultaneously using Slack and our custom project management tools.

Minimum Qualifications

• 5+ years of experience in demanding account management, consultancy, financial firms, agency leadership, or entrepreneurial ventures.
• AI Fluency: Demonstrated ability to leverage AI workflows internally to speed up your day, draft faster, and build better systems.
• Exceptional communication skills with the ability to take a technical internal thread and distill it into a concise message for a busy founder.
• High operational capacity and relentless follow-through; you answer fast, close loops, and use strong personal systems to ensure nothing is missed.
• Steady under pressure, remaining sharp, composed, and client-ready regardless of the situation.
• A professional, rock-solid, distraction-free home office setup for remote work days.

Preferred Qualifications

• Direct experience operating within or scaling Amazon, DTC, or CPG brands.
• Entrepreneurial grit, including an ambitious mentality and past success (or failure) in your own ventures.
• Deep business and retail acumen; you understand the mechanics of modern commerce and how consumer brands scale, defend margins, and win.
• Highly adaptable mindset, with the willingness to learn our specific frameworks (and unlearn past habits if necessary).

Pay and Benefits

At Cambria, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and the agency grow. The base pay range for this role is between $140,000 and $175,000 and your base pay will depend on your skills, qualifications, and experience. We hire for absolute competence, meaning you will operate with autonomy, free from micromanagement and endless approval chains, while being fully supported by an internal team of technical experts handling the heavy execution.