Client Success Director

Braintrust; United States; Remote; USD 180,000 - 200,000; Full time

Benefits offered by this job

Uncapped bonus potential

100% remote

Coworking stipend $250

Comprehensive health benefits

401K

Job summary

NeonPixel is a fast-growing performance marketing partner. We’re seeking a Client Success Director to own a portfolio of key accounts, build trust with clients, and partner with them to drive measurable growth.

This is a high-growth role with uncapped earning potential through a bonus program. You will own relationships from inception, analyze campaigns, optimize daily, collaborate with Sales, and identify opportunities to expand NeonPixel offerings.

Qualifications

• 7+ years in performance marketing (brand ecommerce or agency).
• Direct ownership of $3M–$5M+ digital ad spend with accountability for outcomes.
• Strong metrics knowledge: CPA, ROAS, CVR, and incremental conversions.
• Senior client-facing experience with budget stakeholders; builds relationships, not just manages accounts.
• Fluent across DSPs and PM tools; clear written/presentation communication.
• Thrives in a fast-moving, self-directed environment.

Responsibilities

• Own a portfolio of client relationships from the ground up, managing performance and proactive communication.
• Analyze campaign data to derive recommendations and present them in performance reviews.
• Monitor campaigns daily, optimize continuously, and bring a point of view to client conversations.
• Build strategies tailored to each client's goals rather than templated playbooks.
• Identify growth opportunities within existing relationships and cross-sell NeonPixel offerings.
• Work closely with Sales to ensure new clients land well and expectations are delivered.
• Stay ahead on how performance marketing and CTV are heading and share ideas with clients.

Skills

Performance marketing

Client relationship management

Data analysis

Public speaking/presentations

Tools

DSP platforms

Project management tools

Job description

We've doubled year over year, and we're not slowing down. In fact, we're growing so fast that we're adding yet another Client Success Director to keep pace. This is a rare chance to step into a high-growth marketing partner at an inflection point, with a bonus program that has uncapped earning potential and rewards you for the growth you help drive.

Who We Are

NeonPixel is a fast-growing performance marketing partner. We activate CTV, Linear, and programmatic media for brands that measure success not by how many impressions were delivered, but by the measurable revenue, growth, and business impact those impressions generate. The team is small, fast, and collaborative, with high standards for the work and for how we show up for clients.

We're looking for a Client Success Director to own a portfolio of key accounts. Someone clients genuinely trust, who grows relationships over time and shows up as a partner rather than just another vendor.

What You’ll Do

Own a portfolio of client relationships from the ground up, managing performance, communicating proactively, and making sure clients always know where things stand and what's coming next.

Dig into campaign data regularly to find what's working, what isn't, and what to do about it. Turn that analysis into clear recommendations and present it in performance reviews.

Monitor campaigns daily, optimize continuously, and come to every client conversation with a point of view.

Build strategies tailored to each client's business goals rather than templated playbooks. What works for one client won't work for another.

Identify growth opportunities within existing relationships and bring them forward, including other NeonPixel offerings where it genuinely makes sense for the client.

Work closely with the Sales team to make sure new clients land well and that what was promised gets delivered.

Keep a pulse on where performance marketing and CTV are heading and bring relevant ideas back to clients before they're asking about them.

What We’re Looking For

7 or more years in performance marketing, either on the brand side in ecommerce or retail, or at an agency.

Direct ownership of $3M–$5M+ in digital marketing spend with clear accountability for business outcomes

Strong command of the metrics that matter: CPA, ROAS, CVR, and incremental conversions. Programmatic and television experience is a plus.

Confident and polished in senior client facing situations, including with stakeholders who control budget. You build real relationships, not just manage accounts.

Technically fluent across DSPs and project management tools. Clear communicator in writing, in presentations, and in person.

Thrives in a fast-moving environment where not everything is figured out yet. Self-directed, resourceful, and comfortable selling something that disrupts the status quo.

AI Fluent

To respect everyone’s time, we ask that only candidates who meet the minimum qualifications above apply. We will review only applicants whose resumes clearly demonstrate the required experience, leadership background, and qualifications for this role.

What We Offer

Competitive base salary: $180- $200k

Uncapped earning potential with a bonus program designed to reward results and reflect the value you create.

Comprehensive health benefits

401K

100% remote

$250 monthly coworking stipend