Key Account Coordinator

Safilo; Secaucus (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

Safilo in Secaucus, NJ is seeking a Jr. Key Accounts Manager to support the Sr. Key Account Manager in managing and growing key customer accounts.

You will handle day-to-day account coordination, sales analysis, order management, forecasting, and customer service, working cross-functionally with Sales, Product Development, Operations, and other teams to meet account needs and sales objectives. Responsibilities include identifying opportunities within accounts, preparing orders, reviewing them

Qualifications

• 2–4 years of experience in fashion wholesale or account management.
• Strong interpersonal and relationship-building skills.
• Excellent written and verbal communication skills.
• Ability to work independently and with a team.

Responsibilities

• Support the Sr. KAM in growing assigned accounts and maintaining relationships.
• Coordinate day-to-day customer requests and ensure timely follow-up.
• Analyze weekly sales and account data to identify trends and opportunities.
• Prepare orders and review them for accuracy against account needs.
• Track purchase orders to ensure on-time shipments.
• Collaborate with Product Development on samples and new product opportunities.
• Assist with sales forecasting and planning with accuracy.
• Travel domestically as needed.

Skills

Interpersonal skills

Analytical skills

Written and verbal communication

Independent and team collaboration

Organizational skills

Tools

Excel

Job description

The Jr. Key Accounts Manager will support the Sr. Key Account Manager in managing and growing key customer accounts, with responsibility for day-to-day account coordination, sales analysis, order management, forecasting, and customer service. This role will work cross-functionally with Sales, Product Development, Operations, and other internal teams to ensure account needs are met and sales objectives are achieved.

Key Responsibilities

• Support the Sr. Key Account Manager in developing and executing strategies to grow assigned accounts, maximize sales opportunities, and strengthen long-term customer relationships.
• Serve as a key day-to-day point of contact for assigned accounts, coordinating customer requests and ensuring timely follow-up and resolution.
• Analyze weekly sales and account data and provide insights and recommendations to the Sr. KAM to identify trends, opportunities, and areas for improvement.
• Identify reorder, replenishment, and new business opportunities within assigned accounts.
• Prepare recommended orders for select customers and review orders to ensure accuracy and alignment with account needs.
• Track and manage Purchase Orders to ensure timely and complete shipment of customer orders.
• Partner with the Sr. KAM on new business development initiatives and expansion opportunities within existing and prospective accounts.
• Work closely with Product Development to coordinate sample requests, collection needs, and new product opportunities.
• Lead the preparation of sales presentations, samples, customer meeting materials, and other resources necessary to support account development.
• Support sales forecasting and planning activities, maintaining a high level of accuracy and consistency across assigned accounts.
• Keep the Sr. KAM informed of key account issues, customer feedback, competitive activity, market conditions, and other developments that may impact the business.
• Support the implementation of sales and marketing programs designed to achieve monthly and annual sales targets.
• Collaborate cross-functionally with internal teams to ensure customer needs and company sales objectives are effectively addressed.
• Contribute to team performance and a culture of continuous improvement.
• Assist with special projects and additional responsibilities as assigned by the Sr. KAM and Management.
• Travel domestically as needed.

Role Competencies & Qualifications

• 2–4 years of relevant experience in fashion wholesale, account management, sales, or a related field.
• Strong interpersonal and relationship-building skills, with the ability to establish and maintain effective customer relationships.
• Strong analytical skills with an understanding of retail math, sales planning, IMU, and customer margin requirements.
• Ability to analyze and interpret sales data and translate insights into actionable recommendations.
• Strong written and verbal communication skills, with the ability to communicate effectively across all levels of the organization.
• Ability to work independently while also collaborating effectively within a team environment.
• Highly organized, detail-oriented, and results-driven.
• Positive, proactive attitude with the ability to thrive in a fast-paced environment.
• Strong computer skills and proficiency with Microsoft Office, particularly Excel.