Key Account Coordinator

C & F Enterprises; Newport News (VA); On-site; USD 60,000 - 85,000; Full time

Job summary

C & F Enterprises in Newport News, VA, seeks a driven account support professional to optimize key account relationships and manage logistics for major national retailers. The role emphasizes strong customer service, inventory coordination, and cross-functional collaboration to drive sales and ensure timely order fulfillment.

Ideal candidates excel in Excel and MS Office, communicate effectively, and bring knowledge of home fashions or retail.

Qualifications

• Strong customer service skills and a focus on client satisfaction.
• Excellent spoken and written communication abilities.
• Analytical thinking and problem-solving skills.
• Impeccable time-management, organizational and detail orientation.
• Knowledge of home fashions, gifts, textiles or retail industries.

Responsibilities

• Establishes and maintains strong relationships with customers by providing support, information, and guidance; taking care of customer needs.
• Processes orders, managing inventory for key account customers.
• Coordinates the product ordering with Importing department.
• Partners with external sales representatives and internal sales management team to promote and develop business.
• Utilizes computing skills and knowledge base to work with multiple computer systems.
• Maintains current knowledge of industry trends, market activities, and competitors.
• Supports maintaining a safe working environment and focuses on safe work habits.
• Maintains a focus for self and team on continuous learning that will enhance skill sets and growth opportunities.
• Demonstrates a commitment to C&F Enterprises, Inc. core values.
• The position responsibilities outlined above are in no way to be construed as all encompassing.
• Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Skills

Customer service

Communication

Analytical thinking

Time management

Attention to detail

Tools

Microsoft Office - Excel

Job description

Job purpose

Optimizes key account customer relationships and the management of the logistics of supplying major national retailers with merchandise; promote and implement the company’s core values and excellence in customer service; responsible for maintaining strong relationships with internal and external customers.

Duties and responsibilities

• Establishes and maintains strong relationships with customers by providing support, information, and guidance; taking care of customer needs.
• Processes orders, managing inventory for key account customers.
• Coordinates the product ordering with Importing department.
• Partners with external sales representatives and internal sales management team to promote and develop business.
• Utilizes computing skills and knowledge base to work with multiple computer systems.
• Maintains current knowledge of industry trends, market activities, and competitors.
• Supports maintaining a safe working environment and focuses on safe work habits.
• Maintains a focus for self and team on continuous learning that will enhance skill sets and growth opportunities.
• Demonstrates a commitment to C&F Enterprises, Inc. core values.
• The position responsibilities outlined above are in no way to be construed as all encompassing.
• Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Skills

• Exceptional customer service capabilities
• Demonstrated high proficiency in Microsoft Office- Excel
• Excellent oral and written communication skills
• Possess analytical thinking and problem-solving skills
• Impeccable time-management, organizational and attention to detail skills
• Knowledge in home fashions, gifts, textiles or retail industries

Competencies

• Positive Energy Level
• Customer Relationships
• Team Player
• Prospecting Skills
• Meeting Sales Goals
• Motivation for Sales
• Negotiation
• Independence

Physical requirements

• Sitting, Standing Walking
• Lifting: Raising or lowering an object from one level to another (includes upward pulling)
• Carrying, Pushing, Pulling boxes and sample orders up to 50 lbs.