Special Orders Coordinator

C & F Enterprises, Inc.; Toano (VA); On-site; USD 55,000 - 70,000; Full time

Job summary

C & F Enterprises, Inc. is seeking a role focused on optimizing key account relationships and managing logistics to supply major national retailers with merchandise. The position emphasizes customer service excellence and strong cross-functional collaboration.

You will process orders, coordinate with importing, and work with sales teams while leveraging Excel and other MS Office tools. A background in home fashions or retail is a plus, and a commitment to continuous learning is encouraged.

Qualifications

• Strong customer service experience.
• Proficient in Microsoft Office, especially Excel.
• Excellent verbal and written communication.
• Analytical thinking and problem-solving abilities.
• Impeccable time-management and organizational skills.
• Knowledge in home fashions, gifts, textiles or retail industries.

Responsibilities

• Establishes and maintains strong relationships with customers by providing support, information, and guidance; taking care of customer needs.
• Processes orders, managing inventory for key account customers.
• Coordinates the product ordering with Importing department.
• Partners with external sales representatives and internal sales management team to promote and develop business.
• Utilizes computing skills and knowledge base to work with multiple computer systems.
• Maintains current knowledge of industry trends, market activities, and competitors.
• Supports maintaining a safe working environment and focuses on safe work habits.
• Demonstrates a commitment to C&F Enterprises, Inc. core values.
• The position responsibilities outlined above are in no way to be construed as all encompassing.
• Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Skills

Customer service

Excel

Oral and written communication

Analytical thinking

Time management

Retail industry knowledge

Job description

Job Purpose

Optimizes key account customer relationships and the management of the logistics of supplying major national retailers with merchandise; promote and implement the company’s core values and excellence in customer service; responsible for maintaining strong relationships with internal and external customers.

Optimizes key account customer relationships and the management of the logistics of supplying major national retailers with merchandise; promote and implement the company’s core values and excellence in customer service; responsible for maintaining strong relationships with internal and external customers.

Duties And Responsibilities

• Establishes and maintains strong relationships with customers by providing support, information, and guidance; taking care of customer needs.
• Processes orders, managing inventory for key account customers.
• Coordinates the product ordering with Importing department.
• Partners with external sales representatives and internal sales management team to promote and develop business.
• Utilizes computing skills and knowledge base to work with multiple computer systems.
• Maintains current knowledge of industry trends, market activities, and competitors.
• Supports maintaining a safe working environment and focuses on safe work habits.
• Maintains a focus for self and team on continuous learning that will enhance skill sets and growth opportunities.
• Demonstrates a commitment to C&F Enterprises, Inc. core values.
• The position responsibilities outlined above are in no way to be construed as all encompassing.
• Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Skills

• Exceptional customer service capabilities
• Demonstrated high proficiency in Microsoft Office- Excel
• Excellent oral and written communication skills
• Possess analytical thinking and problem-solving skills
• Impeccable time-management, organizational and attention to detail skills
• Knowledge in home fashions, gifts, textiles or retail industries

Competencies

• Positive Energy Level
• Customer Relationships
• Team Player
• Prospecting Skills
• Meeting Sales Goals
• Motivation for Sales
• Negotiation
• Independence

Physical Requirements

• Sitting, Standing Walking
• Lifting: Raising or lowering an object from one level to another (includes upward pulling)
• Carrying, Pushing, Pulling boxes and sample orders up to 50 lbs.