Warehouse Manager - Key Account

C & F Enterprises; Newport News (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

C & F Enterprises is seeking a Warehouse Manager – Key Account to oversee warehouse operations and logistics supporting major national retail customers, ensuring accurate fulfillment and inventory alignment.

The role emphasizes building strong customer relationships, coordinating order fulfillment, and collaborating with sales teams to meet account requirements. Expect rigorous attention to detail and ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Exceptional customer service and relationship-building capabilities.
• Proficiency in Microsoft Office, particularly Excel.
• Excellent oral and written communication skills.
• Strong analytical thinking and problem-solving skills.
• Impeccable time-management, organizational, and attention to detail skills.
• Ability to effectively manage multiple priorities and meet customer deadlines.
• Knowledge of home fashions, gifts, textiles, retail, logistics, or related industries.

Responsibilities

• Establishes and maintains strong relationships with key account customers by providing support, information, and guidance and ensuring customer needs are effectively addressed.
• Oversees order fulfillment for key account customers.
• Coordinates warehouse activities to ensure key account orders are processed accurately and efficiently.
• Collaborates with external sales representatives and internal sales management to support key account business needs.
• Monitors warehouse operations and works to ensure merchandise is received, stored, processed, and shipped in accordance with customer requirements.
• Utilizes computing skills and knowledge base to work with multiple computer systems and business platforms.
• Demonstrates a commitment to C&F Enterprises, Inc. core values. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Skills

Customer service

Excel

Communication

Analytical thinking

Time management

Attention to detail

Multitasking

Logistics

Tools

Microsoft Office

Job description

Warehouse Manager – Key Account is responsible for overseeing the warehouse operations and logistics supporting major national retail customers, ensuring the efficient and accurate fulfillment of key account orders and inventory requirements; promotes and implements the company’s core values and excellence in customer service; responsible for maintaining strong relationships with internal and external customers while ensuring key account expectations and operational needs are consistently met.

Duties and responsibilities

• Establishes and maintains strong relationships with key account customers by providing support, information, and guidance and ensuring customer needs are effectively addressed.
• Oversees order fulfillment for key account customers.
• Coordinates warehouse activities to ensure key account orders are processed accurately and efficiently.
• Collaborates with external sales representatives and internal sales management to support key account business needs.
• Monitors warehouse operations and works to ensure merchandise is received, stored, processed, and shipped in accordance with customer requirements.
• Utilizes computing skills and knowledge base to work with multiple computer systems and business platforms.
• Demonstrates a commitment to C&F Enterprises, Inc. core values.
  • The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Skills

• Exceptional customer service and relationship-building capabilities
• Demonstrated proficiency in Microsoft Office, particularly Excel
• Excellent oral and written communication skills
• Strong analytical thinking and problem-solving skills
• Impeccable time-management, organizational, and attention to detail skills
• Ability to effectively manage multiple priorities and meet customer deadlines
• Knowledge of home fashions, gifts, textiles, retail, logistics, or related industries

Competencies

• Leadership
• Customer Relationships
• Team Player
• Accountability
• Problem Solving
• Communication
• Organization
• Decision Making
• Independence

Physical requirements

• Sitting, Standing, and Walking
• Lifting: Raising or lowering an object from one level to another (includes upward pulling)
• Carrying, Pushing, and Pulling boxes and sample orders up to 50 lbs.