Kennel & Boarding Manager: Lead Care & Operations

Veterinary Practice Partners; Boca Raton (FL); On-site; USD 28,000 - 32,000; Full time

Job summary

Calusa Veterinary Center in Boca Raton is seeking a full-time Kennel and Boarding Manager to oversee daily kennel and boarding operations, scheduling, and client relations. The role emphasizes animal welfare, safety, and collaboration with veterinarians and staff.

You will manage staff, ensure proper care plans, and promote services like grooming and wellness packages while maintaining high standards of cleanliness and infection control.

Qualifications

• Minimum 2 years of experience in a kennel, boarding, or veterinary environment.
• Prior supervisory or management experience.
• Strong knowledge of animal behavior, husbandry, and basic health indicators.
• Excellent organizational and time-management skills.
• Effective written and verbal communication skills.
• Ability to lift up to 50 lbs and perform physical tasks in an active environment.
• Comfort working with dogs and cats of all sizes and temperaments.

Responsibilities

• Oversee all daily kennel and boarding operations, including check-ins, check-outs, and scheduling.
• Maintain a clean, safe, and organized boarding environment in compliance with state and local regulations.
• Monitor kennel capacity and coordinate reservations to optimize occupancy.
• Ensure proper housing, feeding, exercise, and enrichment for all boarded animals according to individual care plans.
• Manage supply inventory (food, bedding, cleaning products) and submit purchase requests as needed.
• Implement and enforce infection control and sanitation protocols.
• Hire, train, mentor, and evaluate kennel staff including technicians, assistants, and part-time attendants.
• Create and manage staff schedules to ensure adequate coverage during all operating hours, including weekends and holidays.
• Conduct regular team meetings and provide ongoing coaching and performance feedback.
• Address and resolve employee concerns in coordination with HR and Practice Management.
• Communicate closely with the veterinary team regarding any animals requiring medical attention or monitoring.
• Ensure accurate documentation of daily observations, medications administered, and any behavioral concerns.
• Verify vaccination requirements are met for all boarding patients prior to admission.
• Recognize and respond appropriately to signs of illness, injury, or distress in boarded animals.
• Serve as the primary point of contact for boarding clients, addressing questions, concerns, and special requests.
• Provide compassionate and professional communication regarding pet care updates.
• Handle and resolve client complaints in a timely and constructive manner.
• Promote additional services such as grooming, training, and wellness packages.

Skills

Kennel experience

Supervisory experience

Animal behavior knowledge

Organizational skills

Communication skills

Physical ability to lift 50 lbs

Tools

Avimark

Cornerstone

EzyVet

Job description

Calusa Veterinary Center in Boca Raton is seeking a full-time Kennel and Boarding Manager to oversee daily kennel and boarding operations, scheduling, and client relations. The role emphasizes animal welfare, safety, and collaboration with veterinarians and staff.

You will manage staff, ensure proper care plans, and promote services like grooming and wellness packages while maintaining high standards of cleanliness and infection control.