Kendall Central Oregon Service Manager

Kendall Ford Inc; Bend (OR); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive pay plan

Relocation packages

Monthly and yearly bonus opportunities

Medical, Dental and Vision insurance

401(k) plan w/ Fidelity

Job summary

Kendall Auto Group is seeking a Service Manager for our Central Oregon operations. This role leads a fast-paced service department, coordinating staff and processes to meet dealership goals and manufacturer standards while delivering exceptional CSI.

The position requires evenings and weekends work and prior management experience in a dealership setting. The successful candidate will oversee budgeting, warranty handling, and cross-department collaboration to drive growth, with a focus on safety,

Qualifications

• 2+ years work experience in a large shop or dealership setting including previous management experience.

Responsibilities

• Plan, organize and control service department operations to meet dealership goals and manufacturer requirements.
• Supervise department employees and ensure company policies are followed.
• Review and control operational expenses and resolve customer concerns.
• Work directly with service staff to ensure shop productivity and department growth.
• Ensure proper warranty procedures, billing and collections, and develop/oversee marketing efforts for the department.

Skills

People management

Customer service leadership

Operations budgeting

Job description

Description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Central Oregon. We are looking for a Service Manager to join our customer centric Service team. Our Service Departments are all fast-paced environments serving clients throughout the community.

Some of the benefits of working with Kendall are:

• Competitive pay plan
• Relocation packages
• Monthly and yearly bonus opportunities
• Support from multiple dealerships, Service Managers, and local Service Director
• Competitive paid time off
• Quarterly fixed ops meetings company wide
• Career path development opportunities
• Large loyal customer base
• Experienced and Loyal service advisors
• Clean and safe shops
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan w/ Fidelity
• Accident and Illness supplemental plans

This is not an entry level position. Qualified candidates will have 2+ years work experience in a large shop or dealership setting including previous management experience. The required schedule will include evenings and weekends; extended work hours will often be required without advanced notice.

As Service Manager, you will plan, organize and control service department operations to meet dealership goals and manufacturer requirements which will include, supervise department employees, ensure company policy and procedures are followed, review and control operational expenses, and resolve customer concerns. You will be working directly with service department staff to ensure shop productivity and department growth. Additionally, you will ensure proper warranty procedures, billing and collections, and develop, supervise, and review marketing efforts for the department.

Successful candidate will have the required experience, a history of superior CSI, the proven ability to expand department sales, commitment to department safety and loss control, and the ability to motivate staff and assist with all department processes. A valid driver license and good driving record is required.

Work is primarily performed indoors with some exposure to the outdoors; indoors work spending the majority of shift working on PCs and using telephone systems. Occasional travel to out-of-town events required. Carrying and lifting occasionally required up to 20lbs.

Join Kendall Auto Group and START SOMETHING GREAT!

Requirements

This is not an entry level position. Qualified candidates will have 2+ years work experience in a large shop or dealership setting including previous management experience. The required schedule will include evenings and weekends; extended work hours will often be required without advanced notice.