Kauai Local Operations Manager - Vacation Rentals

Better Talent; Hawaii; Híbrido; USD 58 000 - 68 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Vision insurance

Supplemental Insurance

401K

Professional/Life Educational Seminars

Paid vacation

Resumo da oferta

Heavenly Vacations by Casago in Kauai is seeking a hands‑on Local Operations Manager to oversee the day‑to‑day performance of a portfolio of vacation rental homes while leading and supporting a local team.

This role requires coaching staff, maintaining high standards for guest experiences, and building trusted relationships with homeowners. Hybrid work is expected with local office presence and travel across properties.

Qualificações

• 1+ years experience working in operational support roles;housekeeping and maintenance highly preferred.
• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• Prior experience in supervisory or management level positions in a similar industry is highly preferred.
• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
• This role involves frequent travel between worksites, so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self‑motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.

Responsabilidades

• Lead and develop a team of employees through effective coaching, mentoring, and performance management. Conduct regular one‑on‑one meetings and annual evaluations to support professional growth and ensure alignment with company goals.
• Oversee daily operations and workflow management of assigned portfolio of properties to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
• Provide cross‑coverage for your team and management when necessary.
• Conduct regular inspections prior to guest and owner arrivals.
• Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets.
• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for.
• Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.
• Support the budget for your portfolio adhering to set annual costs, with the ability to perform a cost‑benefit analysis.
• Partner and assist your Onboarding team when new units join the portfolio.
• Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc).
• Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise.
• Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations.
• Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
• Other duties as assigned because every day is different in hospitality!

Descrição da oferta de emprego

Heavenly Vacations by Casago in Kauai is seeking a hands‑on Local Operations Manager to oversee the day‑to‑day performance of a portfolio of vacation rental homes while leading and supporting a local team.

This role requires coaching staff, maintaining high standards for guest experiences, and building trusted relationships with homeowners. Hybrid work is expected with local office presence and travel across properties.